We, LINE Corporation (“LINE,” “we,” “us,” or “our”), believe your privacy is very important.
1. We inform you of the personal information that will be collected, and seek your consent to collect, use, or disclose your personal information.
2. We identify the purposes of use for collecting your personal information.
3. We collect only information that is necessary to carry out the identified purposes of use.
4. We use or disclose your personal information only for the purposes for which it is collected, except with your consent or as required or permitted by law, and we will keep your information only as long as necessary to fulfill those purposes.
5. We endeavor to make sure that your personal information is accurate, complete, and up-to-date.
6. We protect your personal information via appropriate security safeguards.
7. We make our policies and practices for the handling of your personal information as transparent as possible.
8. You will have access to your personal information and will be able to correct your personal information as appropriate.
3. Types of Information We Collect
a. What Information Does LINE Collect?
To provide you the Service, LINE collects and uses the following types of information:
i. Device Information and Access Logs When You Use Our Service
When you use the Service or visit our Website, we may obtain and maintain certain electronic identification or log data from your mobile device or personal computer such as: OS type, IP address, browser information including type and language settings, device identifier, advertising identifier or mobile application identifier.
This information is necessary as part of our ongoing efforts to detect and deter unauthorized or fraudulent use of or abuse of the Service, as well as to provide you and optimize the Service for your environment. Also, please note that, an advertising identifier may be associated with our internal identifier.
b. What Other Information Might LINE Collect?
To improve your experience when using the Service, we provide additional functionalities that help you find your friends or help you enjoy the Service more. If you choose to use such functionalities, we may ask you to provide the following types of information:
i. Information for Account Creation and Registration [OPTIONAL]
When you register with us and create a B612 account to use the B612 app, LINE will ask you to provide your e-mail. We may also use your registered email to provide you important information about the Service.
Alternatively, you may choose to create a B612 account using another social media account (such as a LINE or Facebook account) when, for example, you would like to refrain from providing your email. In such a case, providing your e-mail is optional. Please note that, we do not collect your social media account password.
ii. Phone Number [OPTIONAL]
LINE may ask you to provide your telephone number. This information is necessary because we send a text message via SMS to the phone number you provided as part of our ongoing efforts to detect and deter unauthorized or fraudulent use of or abuse of the Service. We may also use your registered phone number to provide you important information about the Service.
Your telephone number will be used to let other users who have your telephone number in their address books add you as a B612 Friend, and to allow other users who know your telephone number to find you.
Please note that, if you change your mind later and decide you no longer wish to provide your phone number, you can at any time remove it via the Settings > Account Settings menu in the B612 app.
iii. Username [OPTIONAL]
You may want to make it easier for your B612 friends to find you. If you so choose, you can assign a ”Username” to your B612 account, and allow your friends to find you through your ”Username”. Alternatively, you may choose not to allow other B612 users to contact you using your ”Username”. Please note that, your ”Username” is not visible to other LINE users, and you may use a pseudonym.
iv. Contact Telephone Numbers in Your Address Book [OPTIONAL]
You may wish to make it easier to find your friends so that you can communicate using the B612 app. If you wish to ask us to help you find your friends, you may want to consider enabling use of your address book. If you choose to enable use of your address book, we will collect the telephone numbers in your mobile device’s address book, and enable you to add friends in the B612 app who have consented to being found by their telephone number (“Account Matching Service”). Once you have added a friend in the B612 app, you can send them messages over the B612 app. We will collect information from only the telephone number fields in your mobile device’s address book; we do not collect contact names or any information from other data fields. Collection and use of your address book is one-time-only (ad hoc), meaning we delete the address book after use and do not retain it.
If you would like to invite individual friends or contacts to connect with you on the B612 app, you may send them invitations directly via SMS directly from your mobile device using the address book in your mobile phone. When you use the invitation function in the B612 app (“Tell a Friend Service”), we will access your address book to identify your friends. After your friend(s) have been identified, you can send invitations directly to individual friends and contact them via SMS on your mobile device telephone. LINE does not send invitations as part of the Tell a Friend Service.
v. Contact Information for Customer Support [OPTIONAL]
There may be occasions where you wish to contact us to seek customer support service. If you contact us via our Contact Form or by other means, we may obtain and maintain any information you choose to provide, including your name, contact info such as your email address, phone number, as well as information about your mobile device or personal computer such as device type and OS type. We will use this information to address and investigate the issues you have forwarded to us, to provide you support, and to improve our customer support service.
vi. Contact Information for Promotional Events and Customer Surveys [OPTIONAL]
If you choose to participate in promotional events or surveys that LINE offers from time to time, we might ask for your contact details (e.g., name, mailing address, phone number, email address, gender and date of birth) to perform necessary processes for the administration of the event, such as to confirm your participation eligibility for the event, to enable you to fill out a questionnaire, and to deliver prizes.
c. What About Information I Create About Myself and Share With Others?
i. User-Generated Content [OPTIONAL]
In addition to the information describe above, you may choose to create “user-generated content,” such as your profile information (i.e., “nickname,” profile picture, and “status message”), text messages and photos, and share your user-generated content with other users. You may choose how much or little of your user-generated content you would like to share and with whom you share it when you create messages by selecting the recipients of your user-generated content and/or via the settings in the B612 app.
Please remember that the user-generated content you share with others can be copied, stored, or disseminated by the recipients and accessed by unintended recipients due to the nature of digital data. We encourage you to pay close attention when you generate and share your information or contents.
4. How We Use and Handle Your Information
a. How Does LINE Use My Information?
To provide the Service, LINE, as a data controller or joint data controller, uses your information for the following purposes:
• to provide you the Service via your mobile phone or personal computer and to allow you to transmit your user-generated content to other LINE users;
• to verify your identity;
• to help you find people you know that already are B612 users so that you can connect using B612; and, upon your request, to allow other B612 users to connect with you;
• to detect and deter unauthorized or fraudulent use of or abuse of LINE services;
• to improve and/or optimize LINE services;
• to enable us to provide customer support, and to respond effectively to your inquiries and claims;
• to conduct user surveys;
• to provide you with information regarding LINE services;
• to measure the effectiveness of advertisements that we place on the Internet or in other media;
• to notify users of any other important information regarding LINE services, if necessary;
• to identify winners of promotional contests, to send gifts to those winners, and to deliver purchased products and the like;
• to aggregate anonymized statistical data regarding LINE services; and
• to comply with applicable laws or legal obligations.
b. How Does LINE Protect My Information?
To fulfill our commitment to respecting and protecting your privacy and the confidentiality of your information, LINE has implemented industry-standard safeguards to prevent unauthorized access or disclosure, misuse, alteration, or destruction of your information. More specifically, we received ISO/IEC 27001 certification in 2007.
Because no method of electronic transmission or method of data storage is perfect or impenetrable, we cannot guarantee that your information will be absolutely safe from intrusion during transmission or while stored in our systems.
To help protect your privacy and the confidentiality of your information, we also need to ask for your cooperation regarding the following: Please do not share your password with others or use the same passwords you use for other services. Also, please notify us in the event you suspect any unauthorized use of your account or any other breach of security via our Contact Form.
c. Where Is My Information Transmitted and Stored?
To provide the Service in a reliable and responsible manner, LINE processes and stores your information on secure servers which may be physically located in different countries around the world, including countries outside the European Economic Area, particularly to LINE Corporation located in Japan. All such transfers are performed in accordance with the requirements of applicable law.
d. How Long Does LINE Keep My Information?
We may retain your personal information even after your account is closed if retention is reasonably necessary to:
• comply with applicable laws, regulations or legal obligations;
• provide and complete customer support service;
• resolve disputes between or with LINE users; or
• detect and deter unauthorized or fraudulent use of or abuse of the Service.
e. Does LINE Use Outside Service Providers or Agents?
To facilitate and provide you with the Service, it sometimes is necessary for LINE to request third party partner service providers or agents to help us process and/or store your personal information. We strictly evaluate the partner service providers and agents, and we make every effort to ensure that they have established appropriate and secure information administration and organizational control systems, and we strictly require that they comply with applicable laws and regulations. We also require that they access your personal information only the extent necessary to perform tasks on our behalf.
f. Does LINE Give My Information to Third Parties?
g. Does LINE Use Third-Party Modules?
LINE uses third party advertising agencies to place advertisements on the Internet or in other media. To measure the effectiveness of the advertisements and determine how much to pay to the advertising agencies, we install third-party modules within the App. We may also install third-party modules within the App in order to help us understand how the Service is used. Details regarding the App in which such third-party modules will be installed can be viewed here.
5. Your Choices, Your Rights
It is possible that LINE obtains personal information relating to individuals who are currently not users of the Service. Please note that, regardless of whether or not you are a user of the Service, you have the choices and rights under this section if we hold your personal information.
a. How Do I Control My Information?
LINE has tried to make it as easy as possible for you to have control over your personal information. You can confirm and revise most of your personal information directly within the B612 app at any time. For example:
• under your “Profile” in Settings, you can confirm your device phone number, as well as confirm and revise your nickname and profile picture;
• under “Accounts” in Settings, you can confirm and/or revise your registered e-mail address. You can also delete your registered e-mail address or delink your social media account.
In addition to your ability to check, correct, block, or delete your information directly through the B612 app, if we hold your personal information, you can always send us a written request at any time to confirm, correct, block, or delete any other personal information that we hold which cannot be confirmed directly on the LINE App. Upon verification of your identity, we will respond to your request within a reasonable period of time and in accordance with relevant laws. To check, correct, block, or delete your information, please contact us via this Contact Form. If you would like to send us a written request, please refer to Section 6.b for our mailing address.
If you no longer wish to use the Service or if you no longer wish to consent to LINE’s collection and use of your personal information, you may choose to delete your entire account directly through the B612 app. We will take reasonable measures to delete your information in accordance with Section 4.d.
b. What If I Change My Mind?
LINE has worked hard to make sure that you can have as much control over your personal information as possible.
If you change your mind regarding how much information you wish to continue to share or disclose on the Service going forward, you can always change the settings in the LINE App relating to, among other examples:
• your profile information such as your profile picture, your nickname, or status message;
• whether to allow other B612 users to contact you using your ”Username”;
• whether to register your e-mail address;
• whether to register your phone number;
• whether to link your account with Facebook; or
• whether to block or unblock certain B612 users.
6. Other Important Information for You
a. A Special Note about Children in the United States of America
The B612 app service is intended for a general audience and is not directed to or intended to be used by children under the age of 13 (“Children”).
We understand the special necessity to protect children's online privacy, and we do not knowingly collect any personal information from Children.
If, however, you believe we have collected any personal information from Children, then please let us know via this Contact Form. If you would like to send us a written request, please refer to Section 6.b for our mailing address.
If we learn that we have inadvertently collected personal information from Children, we will deactivate the relevant account(s) and will take reasonable measures to promptly delete such personal information from our records.
b. I have Questions/Comments/Concerns
23th Floor JR Shinjuku Miraina Tower
4-1-6 Shinjuku, Shinjuku-ku, Tokyo