LINE GAME Services Privacy Policy
1. Introduction
LY Corporation (“we,” “us,” or “our”) will handle all personal data concerned with our game services under the brand name of LINE (hereinafter referred to collectively as the “Service”) in accordance with the following. In addition to this LINE GAME Services Privacy Policy (hereinafter referred to as the “Privacy Policy”), the LY Corporation Privacy Policy (https://line.me/en/terms/policy/) will be applied when using the Services. In the event of a conflict between this Privacy Policy and the LY Corporation Privacy Policy, the content of this Privacy Policy shall prevail.
2. Personal Data to be Collected and How We Use Personal Data
We will collect the personal data such as the following in lawful and fair manner.
When we are to collect personal data, we will notify or publicly announce the purpose of use to users to the extent required under applicable laws (including the notification and public announcement of the purpose of use based on this Privacy Policy).
2.a. Personal Data to be Provided by Users
・Personal Data Registered by Users
To allow users to use the Service as smoothly as possible, and to promote effortless communication between users, users may be asked to register additional details such as profile information, character names, etc. Any profile information and character names displayed on the service, and any other information (text, pictures, video, etc.) registered or posted by users themselves to show other users, will be viewable to other users. Such submissions are optional, but the Service, in whole or in part, may be inaccessible when such information is not submitted.
・Personal Data obtained via Promotional Events
There may be occasions where users will be asked to provide details such as their name, address, phone number, email address, gender, and date of birth etc., for the purposes of surveys, draws as well as other promotional events, where we require these details to courier prizes, and for the delivery of purchased products, etc., to the users.
・User Contact Information
We collect personal data when the such data is entered into our online inquiry form, including email address, device type, and OS type etc., to help establish the user's identity, for examination into reported problems and to provide an appropriate response to those inquiries.
2.b. Status of Use of the Service
We automatically collect information related to when and how users used the Service. The collected information includes the status of use of the various Services and features such as the date and time that users used the Service, length of time that users used the Service, purchased history, and contents and ads that were viewed, or tapped.
・Apps, browsers, devices and network information
We will collect information related to the device, browser and the app that users are using (ad identifier for identifying the device/browser, Cookie ID and device type, OS, language/time zone setting, browser type, app version, etc.), and network information (telecommunications carrier’s name, IP address, etc.).
・Location Information
Some of the Services may use location information transmitted from users' mobile phones/devices. We only use such information within the scope that is necessary in order to provide the designated service. When users have not allowed their location information to be sent via the settings menu on their devices, location information will not be sent.
We may collect the location information of users’ device such as when we provide contents according to users’ location information or when users share their location information with their friends in the Service.
3. Purpose of Use of Personal Data
We will use the personal data for the following purposes listed below:
・to offer an undisturbed and smooth Service to users
・to prevent any unauthorized/fraudulent use of the Service
・to aggregate statistical data regarding the Service
・to conduct research and analysis aimed at reviewing and improving Services
・to enable us to deal effectively with user inquiries
・to provide information regarding the Service etc., as well as advertising information from our business partners
・to provide new future developments regarding the Service
・to draw winners for promotional events, courier gifts to those winners, and to deliver purchased products, etc.
・to perform identity checks when a user makes an inquiry, etc.
・to notify users of any other important information regarding the Service and to contact
users where necessary
4. Delegation of Personal Data
We may entrust, to the extent we consider necessary to achieve the intended purpose concerning the use of the Service, the handling of personal data collected from users, in whole or in part, to trustees including companies located in the following countries or regions (Please click ( https://privacy.lycorp.co.jp/en/connection/crossborder_legal.html) to confirm the information regarding the systems of the protection of personal information in the countries or regions in which third-party recipients are located.). In such circumstances, we will adequately assess the eligibility of the trustee, impose a confidentiality agreement upon the trustee and so on, and will comply with the systems of the protection of personal information in the countries or regions in which third-party recipients are located and establish an appropriate information administration system.
In order to provide the Service in a smooth manner, trustees may be added. We will notify users via this Privacy Policy upon the addition of any country or region in which the trustees are located.
Countries and regions to which personal information is transferred: Korea, Germany, the United States, Singapore, Taiwan, Thailand, Hong Kong, Indonesia, the Philippines, the Netherlands, Israel, Vietnam and India.
5. Use of third-party modules and Cookies
We may use tags and modules, etc., including cookies and third-party SDK (Software Development Kit) for fulfilling the purposes described in this Privacy Policy.
For the details about the information sent externally through such tags and modules from users’ devices,
6. Users’ choices regarding Personal Data
Users have rights regarding their personal data processed by us, such as the right to access users’ personal data and the right to request the correction of users’ personal data, to the extent permitted by applicable laws.
We are exerting efforts to provide, in the Service, features which enable users to personally edit user’s profile, and set and manage the collection, use and sharing of their personal data.
To the extent permitted by applicable laws, regarding user’s personal data that we process, users have the right to access, the right to rectification, the right to erasure, the right to restriction of processing, the right to withdrawal of consent, the right to data portability, the right to confirm if we process any personal data of users, and the right to request a review of any automated decisions that may be made as a result of the processing.
In addition, to the extent permitted by applicable laws, users also have the right to object to the processing of user’s personal data that we process in certain cases.
We are exerting efforts to provide, in the Service, features which enable users to personally set and manage their personal data such as editing user’s profile.
If users wish to exercise their right against us to disclose users’ personal data that cannot be confirmed in the Service, correct or delete their personal data that is contrary to facts, notify users of the purpose of use of user’s personal data, or other rights permitted by applicable laws, users may contact us using the Contact Form (https://contact-cc.line.me/lg/).
After verification of user’s identity, we will respond to user’s request within a reasonable period of time, and in accordance with relevant laws. If users would like to send us a written request, please refer our mailing address indicated later.
If, however, permitted by applicable laws, we may not be able to respond to user’s request when any of the following applies:
・when the disclosure is likely to harm the life, body, property or other rights or interests of the user or any other third party
・when the disclosure is likely to severely interfere with our proper operation
・when disclosure itself would constitute a violation of laws and/or regulations
・when we are unable to verify the user’s ownership of the personal information requested for disclosure.
・when we are otherwise permitted by applicable laws to refuse user’s request.
If users no longer wish to use the Service or if users withdraw their consent to our processing of their personal data which is necessary for us to provide the Service, users may choose to delete their entire account. However, the withdrawal of user’s consent will not in any way affect the lawfulness of our processing of their personal data based on their consent that was given before the foregoing withdrawal.
If users have any requests or complaints related to our use of their personal data, please contact us at any time using the Contact Form (https://contact-cc.line.me/lg/).
Unless prohibited by applicable laws, if users exercise any of their rights hereunder, we may charge a fee, in accordance with the procedures defined separately.
7. Other important information
We may modify this Privacy Policy. The latest version of this Privacy Policy will always be posted on this site, and we encourage users to review the contents of the latest version of this Privacy Policy carefully.
When we make any material changes to this Privacy Policy, we will notify users through reasonable means.
7.a. Privacy of children
The Service is intended for a general audience. If a minor is to use the Service and provides personal data, the minor must do so with the consent of his/her guardian. Users represent and warrant that users have the right capacity and legal capacity required for using the Service. If a user is a minor, he/she represents and warrants that he/she is using the Service with the consent of his/her guardian. We have voluntarily imposed age restrictions on a part of the Service in cases where we are unable to confirm that users are of a certain age.
We understand the special necessity to protect the personal data collected from minors in the U.S., Europe, or Thailand (under the age of 13 in the U.S., under the age of 16 in Europe, and under the age of 11 in Thailand) using the Service, and we do not knowingly collect any personal data from minors.
If, however, you believe that we have collected personal data from minors, then please let us know via the Contact Form (https://contact-cc.line.me/lg/) or by writing to the address indicated below. If we learn that we have inadvertently collected personal data from minors, we will deactivate the relevant account(s) and will take reasonable measures to promptly delete such personal data from our records.
7.b. Inquiries
Other than as referred to herein, we will be the data controller of personal data collected through the Service to which this Privacy Policy applies. If users have any questions or inquiries about this Privacy Policy or have any questions, complaints, concerns or comments about the processing of personal data in the Service, please contact us via the Contact Form (https://contact-cc.line.me/lg/) or by writing to:
LY Corporation
Attn: Privacy Policy
Kioi Tower, Tokyo Garden Terrace Kioicho,
1-3 Kioicho, Chiyoda-ku, Tokyo
102-8282 Japan
Person responsible for the handling of personal data
Chief Privacy Governance Officer
LY Corporation
CEO and President - Takeshi Idezawa
This Privacy Policy has been created on 19 November 2012.
Revisions to this Privacy Policy were made on:
- 14 December 2012
- 1 April 2013
- 22 May 2013
- 26 July 2013
- 22 October 2013
- 2 June 2014
- 1 July 2015
- 3 March 2016
- 27 July 2021
-31 March 2022
-16 June 2023
- 1 October 2023
This Privacy Policy was last revised on 27 December 2023