LINE LIVE – Middle East
Terms of Use
These Terms of Use (“Terms of Use”) set forth the terms between LINE Corporation (the "Company") and users ("User" or "Users") of any services or features of LINE LIVE (the "Service") provided by the Company.
1. Definitions
The following words and terms shall have the meanings set forth below when they are used in these Terms of Use:
1.1. “Account” means the User’s LINE LIVE account.
1.2. “Broadcaster” means a User who uploads or streams any Contents via the Service.
1.3. "Contents" means videos streamed via the Service, or uploaded to the Service, by a Broadcaster.
1.4. “Digital Goods” means LIVE Coins, Stamps and Rubies.
1.5. "Guidelines" means any “guidelines”, “policy” or other similar document released or uploaded by the Company that pertain to the Service (other than these Terms of Use and Separate Terms of Use).
1.6. "LIVE Coin" means a digital coin purchased by a Viewer using the Service. (Note that items called “coins” in other services, including other services provided by the Company or other LINE group entities, are not “LIVE Coins” for the purposes of these Terms of Use.)
1.7. “LINE LIVE App” means the LINE LIVE mobile application available from the Apple App Store or the Google Play Store.
1.8. “LINE LIVE Site” means the website available via https://linelive.me.
1.9. “Rewards Tool” means the Company’s participation and content delivery reward measurement tool, an algorithm used to determine rewards granted to Broadcasters.
1.10. “Ruby” means a reward received by a Broadcaster via the Service.
1.11. "Separate Terms of Use" means any “Terms of Use” released or uploaded by the Company that pertain to the Service (other than these Terms of Use).
1.12. “Stamp” means a digital stamp purchased by a Viewer for the purpose of sending to Broadcasters.
1.13. “Viewer” means a User who views Contents.
2. Agreement to these Terms of Use
2.1. All Users shall use the Service in accordance with the terms stated in these Terms of Use. Users may not use the Service unless they agree to these Terms of Use. Such agreement is binding and irrevocable.
2.2. Minors may use the Service only with prior consent from a parent or legal guardian. Furthermore, if Users use the Service on behalf of, or for the purposes of, a business enterprise, then that business enterprise shall also be deemed to have agreed to these Terms of Use. Such agreement is binding and irrevocable.
2.3. If there are Separate Terms of Use or Guidelines for the Service posted to the LINE LIVE App and/or LINE LIVE Site, Users also shall comply with such Separate Terms of Use and Guidelines as well as these Terms of Use.
3. Modification of these Terms of Use
The Company may modify these Terms of Use, or any Separate Terms of Use, within the scope of the purpose of the Service, if the Company deems the modification necessary. In such case, the Company will notify Users by posting the modified Terms of Use, or Separate Terms of Use, and the start date of application on a readily available location within the LINE LIVE App and/or LINE LIVE Site, or by the notification method specified by the Company. The modification will become effective from the date of application specified by the Company when such posting or notifying.
4. Account
4.1. When a User provides information about him/herself to the Company, in relation to the Service, the User shall provide genuine, accurate, and complete information while using the Service, and keep such information up-to-date at all times.
4.2. A User may only log-in to their Account using a Google account, a Twitter account, or a Facebook account. Users should note that services provided by Google, Twitter and Facebook are subject to the respective terms that apply to those services. The Company has no control over, and is not responsible for, those services.
4.3. A User may log-in to the Service as a guest, without using a Google account, a Twitter account, or a Facebook account.
4.4. Any registered User of the Service may terminate the contract at any time by: (i) deleting his/her Account by contacting Customer Service; and (ii) withdrawing from using the Service on LINE LIVE and/or by uninstalling the LINE LIVE App.
4.5. The Company may suspend or delete a User's Account, if the User is materially violating, or has materially violated, these Terms of Use, or if the quality or transmission of Services is endangered by the User’s conduct.
4.6. The Company reserves the right to delete any Account that has been inactive for a period of a year or more, upon 30 days’ prior notice to the User.
4.7. If a User deletes his/her Account, or if the Company has deleted the User’s Account in accordance with these Terms of Use, the User’s right to use the Service expires with immediate effect. A deleted Account cannot be retrieved even if a User has accidentally deleted the Account, and the Company asks Users to be aware of this.
4.8. Each Account in the Service is for the exclusive use of the User. Users may not transfer or lend their Accounts to any third party nor may their Accounts be inherited by any third party.
5. Privacy
5.1. The Company respects the privacy of its Users.
5.2. The Company shall process and protect the privacy and personal information of its Users in accordance with the LINE LIVE Privacy Policy.
6. Provision of the Service
6.1. Users shall supply the necessary device, operating system, data connection, electricity and all other hardware, software or services necessary to access the Service, under their own responsibility and at their own expense.
6.2. The Company reserves the right to limit access to the whole or part of the Service for reasons that may include age, identification, current membership status, and so on.
6.3. At the discretion and request of the Company, Users may, at any time, be asked to confirm their age, and to provide evidence of their age, for such purposes as the Company may in its sole and absolute discretion deem necessary, including but not limited to payments.
7. Advertisements
The Company reserves the right to provide Users with advertisements for the Company or a third party, through the Service.
8. Third party Contents and services
8.1. Contents or other services may be offered by third parties via the Service, including services from: Google Analytics; Adjust; App Annie; and YouTube API.
8.2. Where any Contents or other services are offered by a third party, rather than the Company, such third party business partners bear all responsibility regarding such Contents and/or services offered. The Company does not control, and is not responsible for, such third parties. Any such Contents and services may be governed by the Terms of Use of the relevant third party. Additionally, the YouTube API is used to enable the Users to watch YouTube together with other Users within the Service. In order to use such service, Users need to consent to be bound to YouTube's terms of service available via https://www.youtube.com/t/terms.
8.3. Acceptable third party payment methods are subject to the Terms of Use published by the providers of those payment methods.
9. Contents
9.1. The Broadcaster may upload or stream Contents via the Service, subject to compliance with these Terms of Use at all times.
9.2. Viewers may comment on Contents and apply Stamps to Contents, subject to compliance with these Terms of Use at all times.
9.3. Broadcasters shall not use any Contents uploaded or streamed by others beyond the scope of the intended use of the Contents in the Service. In particular, Broadcasters shall not engage in the selling, leasing, copying, transmission, reproduction, and modification of Contents uploaded or streamed by others.
9.4. If Users wish to back-up the whole or part of any Contents, they shall be entirely responsible for such back-ups. The Company shall not undertake the obligation of backing-up any of the Contents.
9.5. Broadcasters shall retain any rights they may have in and to their Contents. By uploading or streaming any Contents, the Broadcaster: (i) grants the Company an irrevocable, perpetual, worldwide, non-exclusive, royalty-free license (with the right to sublicense such Contents to third parties), to use, modify, combine, display, publish, reproduce, transmit and disseminate such Contents, in any medium and in any format, for: (a) the purposes of providing or operating the Services, or any services similar to, or related to, the Services; (b) for promotional, advertising and marketing purposes; and (c) any reasonably necessary ancillary purpose related to the foregoing; and (ii) warrants that the use of the Contents by the Company for any purpose set out in these Terms of Use shall not breach applicable law, and shall not infringe the intellectual property rights, or privacy rights, of any third party.
9.6. If the Company has reason to believe that the User has violated applicable laws or provisions in these Terms of Use related to Contents, then the Company reserves the right to close the User’s account, remove the relevant Contents from the Service, and/or forfeit any Digital Goods in the User’s Account. The Company shall bear no liability of any kind to the User, in respect of the exercise of its rights under this Clause 9.6.
10. Digital Goods
10.1. All Digital Goods are issued by the Company, under these Terms of Use.
10.2. Viewers may purchase LIVE Coins via the Service. LIVE Coins are not a currency or a form of digital money.
10.3. LIVE Coins may only be used by the Account through which they were purchased. LIVE Coins cannot be exchanged or used for any purposes other than the purposes offered by the Service. LIVE Coins cannot be used in connection with other services.
10.4. LIVE Coins may be purchased via the LINE LIVE App and/or LINE LIVE Site. LIVE Coins may also be gifted by the Company, at its sole and absolute discretion, including for promotional purposes. LIVE Coins may be exchanged for Stamps via the LINE LIVE App and/or LINE LIVE Site. LIVE Coins cannot be exchanged or used for any purposes other than the purposes of the Service.
10.5. The exchange of LIVE Coins for Stamps cannot be reversed or refunded for any reason, except: (i) in the Company’s sole and absolute discretion; or (ii) to the extent to which a refund is required by applicable law. The Company will provide reasonable assistance to Users where appropriate.
10.6. Viewers may apply Stamps to Contents published through the Service by Broadcasters. Each Stamp is single-use only. Once a Stamp has been applied to particular Contents it cannot be removed, or re-used.
10.7. Broadcasters may receive rewards in the form of Rubies, based on analysis produced by the Rewards Tool. The Rewards Tool applies an algorithm that takes into account a range of factors, including the level of Viewer participation with a Broadcaster’s Contents, number of Stamps applied to those Contents, the value of those Stamps, the number of views, and the experience level of the Broadcaster. The Company may add further factors for the purposes of special promotions – such further factors will be detailed in the applicable terms for those promotions. Based on those factors, the Rewards Tool determines the Ruby rewards allocated to the Broadcaster. There is no direct equivalence of value between LIVE Coins and Rubies, or between Stamps and Rubies.
10.8. Where available, and subject always to the Company’s sole and absolute discretion, Broadcasters may convert Rubies to cash through their Account in the Service, subject to compliance with these Terms of Use at all times. However, the Company does not guarantee that this Service will be available in all cases.
11. Restrictions
Users shall not engage in any of the following activities when using the Service:
11.1. activities that violate, or promote or encourage the violation of, any applicable law, court verdicts, resolutions or orders, or administrative measures that are legally binding;
11.2. activities that contradict or hinder public policy or threaten public order;
11.3. any communication, publication or dissemination of any information relating to: (i) unlawful religious materials; (ii) unlawful political materials; (iii) unlawful food products; (iv) goods/services that are subject to bans, embargoes or sanctions; (v) pornography / nudity; or (vi) regulated goods (e.g., firearms, narcotics, etc.);
11.4. activities that infringe, impair or defame: (i) any person’s intellectual property rights (such as copyrights, trademarks and patents); (ii) any person’s image rights; (iii) any person’s privacy or data protection rights; or (iv) any other rights of the Company and/or a third party granted by applicable law;
11.5. any communication, publication or dissemination of any information relating to: (i) grossly offensive or blasphemous material; (ii) violent or sexual expressions, or incitement to violence or sexual acts; (iii) expressions that lead to discrimination by race, national origin, creed, sex, gender, social status, family origin, etc.; (iv) expressions that induce or encourage suicide, self-harm, or drug abuse; (v) anti-social expressions that include anti-social content and lead to the discomfort of others; (vi) bullying or harassment; (vii) any prohibited publications or organizations; (viii) any unlawful foreign publications; (ix) hate speech; or (x) insulting Broadcasters;
11.6. activities that lead to the misrepresentation of the Company and/or any third party, or intentionally spread false information;
11.7. activities such as sending messages indiscriminately to numerous Users (except for those approved by the Company, in its sole and absolute discretion), indiscriminately adding Users as Friends or to Group Chats, or any other activities deemed to be ‘spamming’ by the Company, in its sole and absolute discretion;
11.8. activities such as exchanging any Contents, LIVE Coins, or any right to use the Contents, into cash, property or any other economic benefit, without the Company's explicit prior written authorization;
11.9. Broadcasts or comments made for the purpose of meeting other Users outside of the LINE LIVE App and/or LINE LIVE Site, or matchmaking;
11.10. Broadcasts or comments containing explicit text, images, or videos that have sexual connotations;
11.11. activities such as: (i) using the Service or any Contents for sales, marketing, advertisement, soliciting or other commercial purposes (except for those explicitly approved by the Company in writing and in advance); (ii) using the Service for the purpose of sexual conduct or obscene acts; (iii) using the Service for the purpose of meeting a person for sexual encounters; (iv) using the Service for the purpose of harassment, or libel or defamation; (v) using the Service for hate speech; or (vi) using the Service for purposes other than the purposes permitted in accordance with these Terms of Use;
11.12. activities that benefit, or involve collaboration with, anti-social groups;
11.13. activities that are related to religious activities, or invitations to certain religious groups;
11.14. activities that illegally or improperly lead to the collection, disclosure, or provision of other's personal information;
11.15. activities that: (i) interfere with the servers and/or network systems of the Service; (ii) abuse the Service by means of BOTs, cheat tools, or other technical measures; (iii) deliberately use defects of the Service; (iv) make unreasonable inquires and/or undue claims such as repeatedly asking the same question beyond necessity; or (v) interfere with the Company's operation of the Service or Users' use of the Service;
11.16. activities that aid or encourage any breach of these Terms of Use, any Separate Terms of Use or any Guidelines;
11.17. publishing personal information without a lawful basis for doing so, or any other breach of the LINE LIVE Privacy Policy; and
11.18. any other activities that are inappropriate.
12. Representations & Warranties
Users must represent and warrant that: (i) they are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a “terrorist supporting” country; and (ii) they are not listed on any U.S. Government list of prohibited or restricted parties, nor any sanctions list of any kind.
13. User Responsibility
13.1. Users shall use the Service at their own risk, and shall bear all responsibility for their use of the Service.
13.2. The Company may take measures that are necessary and appropriate, if the Company acknowledges that a User is using the Service in a way which violates these Terms of Use.
13.3. In cases in which the Company suffers any loss or damage, or incurs any expense (including, but not limited to, any applicable legal fees) directly or indirectly (including but not limited to cases in which the Company has received claims from a third party) as a result of, or in connection with, any negligent or willful violation or infringement of these Terms of Use by the User, the User shall, upon demand, indemnify the Company against all such losses, damages, costs, and expenses, and any reasonable legal fees.
13.4. Users are responsible for providing accurate details for any electronic payment methods used. The Company shall not be liable in any way for any cash out which will be subject to local banking regulatory requirements.
14. Exclusion of Liability
The Service is provided “as is”. Descriptions of the Service are descriptions only and do not constitute a guaranty. Due to the nature of the Service, the Service (including the Contents) is not, and cannot be, entirely free from flaws (including, but not limited to, flaws relating to stability, reliability, accuracy, integrity, effectiveness, or fitness for certain purposes, as well as security-related faults, errors, bugs, or rights infringements caused by Users).
15. Tax
Any amounts payable by the Company to the Broadcaster under these Terms of Use shall be made with a deduction of taxes as required by applicable law. If the Company is required to make a deduction or withholding for any taxes under applicable law the Company shall make such deduction or withholding, remit the relevant amount of tax to the competent tax authority and provide the Broadcaster with reasonably appropriate evidence of the payment of such taxes. The payment of the net amount (after deduction or withholding) made by the Company to the Broadcaster shall constitute full and final settlement of the sums owed by the Company vis-a-vis the Broadcaster. If the Broadcaster is entitled to any exemption or a reduced rate of withholding, it shall provide to the Company all necessary documentation in order for the Company to apply the exemption or reduced rate of withholding tax and make the payment free of deduction or withholding. In the absence of such documentation, the Company will be entitled to withhold tax as appropriate at the rate prescribed by applicable local laws. The Company will be under no obligation to reimburse the Broadcaster for any withholding tax if the necessary documentation certifying the exemption or a reduced rate of withholding is not, or is not in a timely manner, provided by the Broadcaster to the Company.
16. Notification and Contact
16.1. When the Company notifies or contacts Users regarding the Service, the Company may use any method that the Company considers appropriate and is legal, such as posting information on the LINE LIVE Site, or posting notices through the LINE LIVE App.
16.2. When a User notifies or contacts the Company in respect of the Service, the User shall use the customer inquiry form available on the LINE LIVE App and/or LINE LIVE Site.
17. Languages
Where these Terms of Use are presented in English and in Arabic, the English language version shall govern, to the extent that there is any inconsistency between the two.
18. Governing Law and Dispute Resolution
These Terms of Use will govern the relationship between Users and the Company. These Terms of Use and all claims between the parties are subject to the laws of Japan. These Terms of Use and all disputes, controversies or differences which may arise between the parties hereto, out of or in relation to or in connection with these Terms of Use shall be finally settled by arbitration in Tokyo in accordance with the Commercial Arbitration Rules of the Japan Commercial Arbitration Association.
Last updated on 6 July 2020.
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LINE LIVE SUBSCRIPTION TERMS OF USE
These LINE LIVE Subscription Terms of Use (these “Terms”) govern your access and use of certain premium features or content in exchange for a recurring fee to the premium features or content (each a “VIP Service” and collectively the “VIP Services”). The VIP Services include feature-based subscriptions and any other services that may be offered by us in the future. Your transactions and any other use of the VIP Services are subject to these Terms.
1. Your Acceptance. For using the VIP Services, you acknowledge and confirm your agreement to these Terms together with the LINE LIVE Terms of Use, Privacy Policy and any additional terms and conditions, guidelines, policy or similar document released or uploaded by us, which are incorporated herein by reference. If these Terms conflict with the LINE LIVE Terms of Use, these Terms will take priority.
2. Fees. Subscription fees for the VIP Services are recurring payments. Your subscription begins upon payment of a first monthly installment of subscription fees. The subscription renews monthly upon the payment of automatically recurring monthly subscription fees, which may be charged 24 hours before the same day of the month that the subscription began.
3. Payment. We accept payment via the current method indicated prior to purchase that we make available to you from time to time. You must have a valid accepted form of payment on file in order to purchase the VIP Services or participate in free trial offers or other free offers related to the VIP Services. You agree to abide by any relevant terms of service or other legal agreement, whether with Apple, Google or a third party, that governs your use of a given payment processing method.
Prices for the VIP Services may change at any time, and we do not provide price protection or refunds in the event of a price reduction or promotional offering. You agree to pay for the VIP Services that you order. We will charge, through the payment method that we make available to you from time to time, for the price listed on the relevant VIP Service offer, along with additional amounts relating to applicable taxes, bank fees and currency fluctuations.
When you purchase automatically renewing subscriptions, and we are unable to charge you on the next billing period, we reserve the right to immediately revoke your access to the VIP Services you have ordered until you update your payment method. If you fail to update your payment method within a reasonable amount of time, we may cancel your subscription.
4. Taxes. If we are required to collect or pay any taxes in connection with your purchase of a VIP Service, such taxes will be charged to you at the time of each purchase transaction. Additionally, if required by law, you are responsible for reporting and paying certain taxes in connection with your purchase and use of a VIP Service. Such taxes may include duties, customs fees, or other taxes (other than income tax), along with any related penalties or interest, as applicable to your purchase or country of purchase.
5. Cancellation and Refunds. When you purchase a subscription to the VIP Services that automatically renews, you may cancel the subscription any time before the end of the current billing period and the cancellation will take effect on the next billing period. You will retain access to the VIP Services from the time you cancel until the start of the next billing period, and will not receive a refund or credit for any remaining days in your current billing period.
If you want to cancel your subscription, you will need to log in to your third party account and follow instructions to cancel your subscription, even if you have otherwise deleted your account with us or if you have deleted the LINE LIVE App from your device. Deleting your account on LINE LIVE App or deleting the LINE LIVE App from your device does not terminate or cancel your subscription.
The steps to cancel your subscription will vary based on your payment method.
iOS:
1. Go to your iPhone Settings > [your name] > iTunes & App Store
2. Tap your Apple ID at the top of the screen, then tap View Apple ID (you might need to sign in)
3. Scroll and tap the Subscriptions
4. Tap the subscription that you want to manage
5. Tap Cancel Subscription.
Android:
1. Go to play.google.com
2. Check if you are signed in to the current Google Account
3. On the left, click My subscriptions
4. Select the subscription you want to cancel
5. Click Manage and then Cancel Subscription
6. Free Trials. We may offer free trials to the new subscribers to the VIP Services. If you purchase a subscription to the VIP Services that includes a free trial, you will receive free access to such VIP Services for the duration of the free trial period. At the end of the applicable free trial period, you will be charged the price of the subscription and will continue to be charged until you cancel your subscription. To avoid any charges, you must cancel before the end of the free trial period.
7. Changes or Discontinuation of VIP Services. We reserve the right to change the availability of the VIP Services. In addition, we reserve the right to modify, suspend or discontinue any VIP Services and we will have no liability to you for any such unavailability.
8. Communications. When we notify or contact you regarding the Service, we may use a method that we consider appropriate and is legal, such as posting notices within the Service. When you contact us, please use the customer inquiry form available on the LINE LIVE App and/or LINE LIVE Site.
Last Updated: 31 March 2020