LINE 隱私權政策

  

1.簡介
我們,LINE Corporation,(以下簡稱為「LINE」、「我們」或「我們的」)認為您的隱私很重要。

為履行我們對尊重和保護您隱私的承諾,我們將堅持下列原則:

1.欲蒐集您的個人資訊時,我們將會通知您,並酌情徵求您對我們蒐集、處理、使用或揭露您個人資訊的同意。
2.我們會明確指出我們將蒐集並進一步處理您個人資訊的特定目的。
3.我們將僅蒐集為履行特定目的所必須的資訊。
4.除非徵得您同意或者為適用法律所要求或許可,我們僅可於蒐集您個人資訊之特定目的的範圍內使用或揭露您的個人資訊,而且我們將僅在履行該特定目的的期間保留您的個人資訊。
5.我們將會儘量確保您個人資訊的準確性、完整性和最新狀態。
6.我們會採取適當的技術和組織措施來保護您的個人資訊。
7.在合理範圍內,我們會讓處理您個人資訊的政策和行動,盡可能保持公開透明。
8.您可以根據適用法律的權利查看您的個人資訊,並可適當地更正您的個人資訊。
9.我們將對您負責,並歡迎您提出有關我們對上述原則、本隱私權政策和各適用法律遵守情況的意見。

2.本隱私權政策的適用範圍
a.本隱私權政策的目的

本隱私權政策解釋LINE將會如何處理和保障您的個人資訊,以及關於您個人資訊的各種權利與選擇。本隱私權政策適用於:您在使用LINE 通訊應用程式(以下簡稱為「LINE應用程式」)、 LINE應用程式提供的選擇性服務或者與LINE應用程式整合的或與其一同運行的其他應用程式(以下統稱為「應用程式」)時向我們提供的個人資訊;當您瀏覽由我們維護或與我們應用程式相關的網站(以下簡稱為「網站」,應用程式和網站則統稱為「服務」)時,我們所蒐集的個人資訊;以及服務中其他用戶所提供有關您的個人資訊。

為使得非英文母語的用戶更易於理解我們的隱私權政策,我們可能會提供譯文供您參考,目前我們提供西班牙文德文泰文繁體中文版本 ,但是,如果任何譯文與本政策的英文版相抵觸,除另有規定外,則在適用法律允許的範圍內,應以英文版 為準。

若您在日本或韓國以外的任何地區使用我們的服務或服務之任何部分,則適用本隱私權政策。若您在日本或韓國使用服務,請分別參照我們的日本隱私權政策韓國隱私權政策
本隱私權政策的現行版本請參見我們的網站:https://terms.line.me/line_rules/?lang=en  

b.其他LINE服務適用何種隱私權政策?
用戶可能要求LINE或其關係企業提供額外服務(以下簡稱為「額外服務」)。由於每位用戶的需求和選擇可能會有所不同,對於某些額外服務,我們另行為其制定了隱私權政策或適用本隱私權政策的附錄。另行制定的隱私權政策和本隱私權政策附錄中解釋了我們所蒐集資訊的類別、用途和可能適用於這些相關額外服務的其他政策。當您選擇使用額外服務時,在您存取該額外服務之前,我們將通知您所適用且作為對本隱私權政策之補充或修訂的其他隱私權政策或相關附錄。
請注意,您可以在各個服務中查看適用的隱私權政策與相關附錄。

3.我們蒐集的個人資訊類別
a.LINE蒐集哪些個人資訊?

為了向您提供服務,LINE蒐集、使用和傳輸下列種類的資訊:

i.您的帳號相關資訊
當您為存取服務而創設帳號時(以下簡稱為「帳號」),LINE將要求您提供電話號碼。此乃不可或缺之資訊,因為,作為我們持續偵測和阻止未經授權使用和惡意使用或濫用服務而努力的一部分,我們會透過簡訊服務傳送簡訊至您的電話號碼。我們也有可能利用您所註冊的電話號碼資訊,提供您與服務有關的重要資訊。
或者,在某些情況下,例如您不願意提供電話號碼時,您可以選擇使用您的臉書帳號建立帳號。在此情形下,您可以選擇是否提供電話號碼。請注意,我們不會蒐集您的臉書密碼。
若您選擇啟用“允許被加入好友”的功能,則您電話號碼會用於允許讓通訊錄中存有您電話號碼的其他LINE用戶將您加為LINE好友,並讓其他擁有您電話號碼的人得以找到您。請注意您隨時可以在應用程式的「設定」>「好友」中選擇啟用或關閉此“允許被加入好友”的功能。

ii.您使用我們服務時的裝置資訊和訪問日誌
當您使用我們的服務時,我們可能會取得並保存您的裝置自動提供的某些電子標識和日誌資料,例如:裝置類型、作業系統類型、IP位址、瀏覽器資訊,其中包括類型和語言設定、裝置識別碼、Cookie資料、廣告識別碼或行動應用程式識別碼。
這些資訊是我們持續偵測和阻止未經授權使用和惡意使用或濫用服務而努力的一部分,也是向您提供自訂選項和針對您裝置而優化之服務所不可欠缺者。此外,請注意第三方廣告識別碼可能會因為我們的內部識別碼而與您的帳號有所聯結。

b.LINE可能蒐集的其他資訊?
為了改善服務品質,我們提供一些附加功能,包括使您從各種裝置存取您的帳號,幫助您透過服務找尋好友,以及使服務更有效率、更實用且更好用。若您選擇在多種裝置上使用這些功能或您的帳號,我們可能要求您提供下列資訊:

i.電子信箱地址[可選]
若您希望從多種裝置存取您的帳號(以下簡稱為「多裝置登入」)或將您的帳號從某一裝置移動至另一裝置(以下簡稱為「移動帳號」),您需要提供電子郵件帳號、密碼和(或)LINE的換機密碼,以便我們將這些裝置與您的帳號進行連結。我們可能利用您所設定的電子郵件帳號,向您提供與服務運作相關的重要資訊。
請注意,若您隨後改變想法,並且希望不再提供您的電子郵件帳號,您隨時可以在LINE應用程式的「設定」>「我的帳號」選單中將其刪除。

ii.LINE ID[可選]
為了使您的好友能在服務中更容易搜尋到您,您可以選擇為您的帳號設定一個LINE識別名稱(以下簡稱為「LINE ID」),並且允許您的好友透過您的LINE ID搜尋您。或者,您可以選擇不允許其他LINE用戶使用您的LINE ID聯繫您。請注意,未經您的同意,其他LINE用戶無法看見您的LINE ID,且您的LINE ID可以是化名,不需要是您的真名。

iii.您通訊錄中的連絡人電話號碼[可選]
為了更容易使用服務搜尋好友,,您可以在LINE應用程式中開啟「自動加入好友」功能。若您開啟此功能,我們將會蒐集儲存在您行動裝置通訊錄中的電話號碼(以及由日本電信公司所分配的電子郵件帳號),並使您能夠在服務中將同意經由電話號碼或電子郵件帳號被找到的人加為好友(以下簡稱為「通訊錄同步服務」)。一旦您在服務中加入好友,您可以透過服務向他們致電或發送訊息。我們將僅從您行動裝置通訊錄中的電話號碼(以及由日本電信公司所分配的電子郵件帳號)欄位蒐集資訊;我們不會從其他資料欄位蒐集連絡人姓名或任何資訊。您隨時可以改變想法,並且透過「設定」>「好友」關閉通訊錄同步服務。若您如此操作,您經由此功能提供的資訊將會儘速被刪除。如上所述,若您選擇向我們提供您的電話號碼,其他用戶就可以經由「自動加入好友」功能找到您。
 
若您希望邀請個人好友或連絡人使用LINE應用程式與您聯繫,您可以直接透過行動裝置中之通訊錄,發送簡訊或寄送電子郵件向其發出邀請。當您使用LINE應用程式中的邀請功能(以下簡稱為「邀請好友服務」)時,我們將會存取您的通訊錄以便確認您的好友。經確認過您的好友後,即可透過您行動裝置和電話上的簡訊服務或電子郵件直接向好友發送邀請並聯絡他們。LINE不會傳送邀請,並將其視為邀請好友服務內容的一部分。

iv.定位資訊[可選]
您無需為了使用LINE應用程式而提供您的位置資訊(以下簡稱為「地理定位資料」)。但是我們提供使用地理定位資料的功能,其目的在於為您提供便利性和改善您的用戶體驗:
若您希望將附近的LINE用戶加為好友,您可以選擇使用「搖一搖」功能,其允許您透過搖動您的智慧手機將附近的用戶加為好友。您可以透過「加入好友」選單,選擇該功能以啟動該程式,並且開始與附近其他的用戶一起搖動你們的智慧手機。一旦程式啟動,我們將要求取得您的地理定位資料以便使您與附近用戶得以搜尋到彼此。請注意您僅可找尋也同時使用「搖一搖」功能的用戶。「搖一搖」功能啟動後,會將您的LINE個人資料分享給其他附近使用該功能的用戶,而您也會收到其他用戶的LINE個人資料。未啟動「搖一搖」功能的用戶的個人資料將無法被分享。

您可能希望接收LINE應用程式中「官方帳號」所提供的附近商店、景點與設施的相關資訊。若您選擇接收來自於「官方帳號」的此類資訊,我們將會透過您手機取得您的地理定位資料,以便能夠提供您相關資訊。
在這兩種情況下(「搖一搖」和附近商店、景點與設施),蒐集和使用您的地理定位資料是依照您的要求才執行。LINE將僅會應您的要求而蒐集您的地理定位資料,且一旦將相關服務提供給您之後,LINE將會刪除此地理定位資料。LINE不會整合您的地理定位資料,也不會記錄您的地理定位記錄。
若我們在提供其他額外服務中蒐集或使用您地理定位資料的過程中,我們將會事先通知且事先取得您的同意。

v.客戶支援的聯繫資訊[可選]
某些情況下您可能會希望聯繫我們,尋求我們的客戶支援。若您透過我們的聯絡表單 或其他方式聯繫我們,我們可以取得並保存您選擇提供的任何資訊,包括您的姓名、電子郵件帳號及電話號碼等聯繫資訊、以及裝置類型和作業系統類型等您的行動裝置或個人電腦的相關資訊。我們將會利用這些資訊處理和調查您已經提出的問題,以向您提供支援和改善我們的客戶支援服務。我們將會處理您所要求的協助及您的帳號管理之相關資訊,並根據本隱私權政策之規定留存該資訊。
vi.推廣活動和客戶調查的聯繫資訊[可選]
若您選擇參與LINE不時提供的推廣活動或調查,我們可能會要求您提供詳細聯繫方式(例如您的姓名、郵遞位址、電話號碼、電子郵件帳號、性別和出生日期),以便確認您的參加資格,且除了管理活動之外,會確保您能夠填寫調查問卷,以及向您交付可能贏得的任何獎品。

vii.付款資訊[可選]
若您選擇購買額外服務或使用收費的額外服務,並且選擇應用程式內含的iTunes或Google Play之外的付款方式,我們可能會採用第三方服務供應商蒐集並處理您的信用卡資訊。我們將僅以處理您購買或使用我們的收費服務為目的使用您的信用卡資訊。請注意,我們在必須處理相關付款的期間過後,不會保留您的信用卡資訊。且您的信用卡付款將由適當的第三方付款機構處理。

viii.整合外掛程式之網站及應用程式相關資訊[可選]
我們的服務以及(或)第三方的網站、應用程式可整合我們的外掛程式,例如「LINE it!」。透過用戶使用該外掛程式,我們可以記錄您的LINE登入活動,或取得您透過瀏覽器登入我們服務時,前往安裝整合我們外掛程式的網站網址。請注意,若您已登出且未使用外掛程式,即使前往已安裝外掛程式的此類網站或應用程式,我們也不會取得您的個人資訊。

c.本人所創建有關於自身和與他人共用的資訊會如何處理?
i.用戶所建立之內容[可選]

除上述資訊外,您可以選擇設定您的個人資料(例如LINE ID、「顯示姓名」、個人圖片和您選擇在狀態消息中填寫的內容)並在服務中向其他LINE用戶顯示您的身份。此外,您還可以選擇建立「用戶所建立之內容」,例如文字和語音訊息、照片、影片、地理定位資料或者您的LINE好友聯絡資訊,並且與其他用戶分享此用戶所建立的內容。當您在創設資訊時,您可以透過設定您的「用戶所建立之內容」的接收人和(或)在LINE應用程式中透過進行隱私權設定的方式,選擇「用戶所建立之內容」欲分享的之範圍以及與哪些人分享。
請注意,您與他人分享的個人資訊和「用戶所建立之內容」由於具數位資料的性質,因而可以被接收人複製、儲存或散布,並且可能被其他非意想中的第三方接收人看到。我們希望您在建立以及與他人分享您的個人資訊或內容時對此注意警惕。

4.我們如何使用和處理您的資訊
a.LINE如何使用我的資訊?

為了提供服務和所有額外服務,作為資料控管者或共同資料控管者,LINE將根據此隱私權政策為下列目的使用您的個人資訊:
•為您提供服務和任何額外服務,使您可以將您的「用戶所建立之內容」發送給其他LINE用戶;
•用於核實您的身份;
•使您可以在多種裝置上使用您的帳號,並可以移動您的帳號至其他裝置上;
•幫助您找到您認識的其他LINE用戶,並用LINE保持聯繫,您需事先同意,也可允許其他LINE用戶與您取得聯絡;
•使您可以將LINE、LINE關係企業及LINE業務夥伴提供的其他應用程式同步至您的帳號,並在您使用的多個應用程式之間得以共用資訊;
•在您要求使用額外服務時做出回應;
•監控、發現並制止未經授權使用服務、不正當獲取服務或濫用服務等行為;
•提高服務水準和(或)優化 服務和任何額外服務品質;
•確保為客戶提供支援,及時有效地回覆您提出的疑問或索賠;
•進行客戶調查;
•為您提供服務及任何額外服務相關的資訊;
•用於評估我們刊登在網際網路或其他媒體上廣告的效果;
•必要時通知您服務和所有額外服務相關的其他重要資訊;
•用於核對促銷活動中之中獎人身份、向中獎人寄送禮品、交付其購入產品及服務;
•用於積累服務和所有額外服務相關的匿名統計資料;及
•遵守適用法律,履行法定義務。
然而,若我們需要在更多具體的情形下使用您的資訊,我們將向您提出要求或透過其他途徑告知,該通知優先於本隱私權政策第4.a條中所述的一般情形。

b.LINE如何保護我的個人資訊安全?
為履行承諾,尊重並保護您的隱私和個人資訊安全,LINE採取適當的技術和組織安全標準,包括符合行業標準的安全保護措施,防止未經授權存取、揭露、濫用、更改或銷毀個人資訊。具體而言,我們在2007年通過ISO/IEC 27001認證,LINE 應用程式已獲得SOC2, SOC3(資訊系統安全)認證。
由於任何電子傳輸方法或資料儲存方法都不是無懈可擊,我們無法擔保您的個人資訊在系統傳輸或儲存過程中百分之百安全,不被攻擊。
為協助保護您的隱私和個人資訊安全,我們需要您的協助。請不要將您的密碼告知他人或使用與其他服務相同的密碼。同時,若您懷疑我們的聯絡表單  出現任何未經授權使用您帳號的行為,或任何其他不安全行為,請通知我們。

c.我的個人資訊是如何傳輸和儲存的?
為了提供安全可靠的服務,LINE的資訊處理和儲存均在安全的伺服器上完成,該伺服器可能位於世界上其他國家,包括歐洲經濟區之外的國家,特別是位於日本的LINE Corporation。所有此類傳輸皆根據適用法律的規定執行。

d.我的資訊會在LINE保存多久?
LINE在以下情形下會保留您所提供的個人資訊:您的帳號有效的情況下;履行本隱私權政策中所載的特定用途所需期間內;或適用法令中要求的期間內。
若為下列目的所合理需要,我們將在您的帳號關閉或終止您的帳號之後繼續留存您的個人資訊:
•為符合所適用之法令規定或履行法定義務;
•提供及完成客戶支援服務;
•在適用的時效期限內,解決LINE用戶之間或公司與用戶之間爭議;或
•偵測或制止未經授權使用、不正當使用或濫用服務的行為。

e.LINE使用外部服務供應商或代理商嗎?
為提供服務,有時LINE爭取第三人擔任服務供應商處理用戶資料,當中可能包括您的個人資訊。我們會嚴格評估所有此類第三方服務供應商。合理審慎地確保其具備適當、安全的資訊管理系統和組織控制系統。我們規定此類服務供應商履行具約束力的合約義務,以遵守有關處理個人資料所適用之法令。我們還要求其僅能根據我們的指示執行任務時方能存取您的個人資訊,不得轉作他用。

f.LINE會將我的個人資訊提供給協力廠商嗎?
除了本隱私權政策和其他適用的隱私權政策修訂中已有說明,或除非我們出於誠實信用原則認為適用法律要求或允許我們這麼做,否則LINE不會在未經您同意的情況下將您的個人資訊提供給任何協力廠商,。

g.LINE是否使用Cookies或其他類似技術?
我們會使用Cookies和類似本機存放技術。
Cookie是在造訪網站時儲存在您電腦中的小型文字檔案。當之後再次造訪時,網站便會讀取此文字檔案儲存資訊。為使網站正常運作,部份Cookies是必要的。另外,其它Cookies則是便於造訪者,例如網站會以安全方式記住您的使用者名稱以及您的語言喜好設定。Cookies代表您不需要在每次造訪網站時都要填寫相同資訊。

我們將基於以下目的使用Cookies:
•協助我們在您使用服務和(或)所有額外服務時維護您的使用;
•提高我們系統的安全性;
•儲存您偏好的相關資訊及向您提供自訂服務;以及
•幫助我們瞭解用戶使用服務的情況並提高服務品質。

我們還在網站中使用下列協力廠商的Cookies:
•    Google Analytics
透過繼續使用服務,您同意我們依照本隱私權政策的規定使用Cookies及類似技術。

大多數網際網路瀏覽器允許您選擇是否使用Cookies。但是,若您清除Cookies或限制Cookies的功能,您可能無法獲得該網站的完整效能,或存取其全部功能,這可能會影響您的整體用戶體驗。

h.LINE是否使用協力廠商模組?
LINE透過協力廠商廣告代理商在網路或其他媒體上刊登廣告。為評估廣告的效果並決定支付予廣告代理者的金額,我們在應用程式中載入協力廠商模組。我們還可能在應用程式中加入協力廠商模組以協助我們瞭解服務和(或)所有額外服務的使用情況。有關載入協力廠商模組應用程式之詳細資訊請見此處

5.您的選擇,您的權利
LINE有可能取得目前並非服務用戶的個人資訊。請注意,無論您是否為服務的用戶,只要我們持有您的個人資訊,您即擁有列於本條的選擇和權利。

a.我如何控管我的資訊?
根據適用法律(包括在該法律下任何的豁免或減損),您得以有權存取您的個人資訊、改正您個人資料的錯誤,以及出於正當理由拒絕處理您的個人資料。。您可以在任何時候在您的LINE應用程式中直接行使您的部份權利。例如:
•在應用程式的「設定」>「個人資料」中,您可以確認並(或)修改您的電話號碼,且您可以確認並修改您顯示的姓名和個人圖片;以及
•在應用成是的「設定」>「我的帳號」中,您可以確認並(或)修改您設定的電子郵件帳號。您還可以刪除您設定的電子郵件帳號或解除綁定您的臉書帳號。
為行使任何依據適用法律的其它權利,您可以使用聯絡表單 與我們取得聯繫。一經核實您的身份,我們將在合理的期間內根據相關法律就您的要求予以回覆。若您打算寄送書面要求,請參考第6.b條中我們的郵寄地址。
若您打算不再使用服務或您不再同意LINE蒐集使用您的個人資訊,您可選擇透過您的LINE應用程式直接刪除您的登錄帳號。我們將依照第4.d條規定刪除您的個人資訊。

b.如果我改變主意了怎麼辦?
若您對於未來您個人資訊願意與我們分享的程度或後續服務中個人資訊的揭露程度改變想法,您可以隨時在LINE應用程式的設定中予以更改,例如:
•您的個人資料(例如您的個人圖片、顯示名稱或填寫在狀態消息中的個人狀態;
•是否允許其他LINE用戶使用您的LINE ID聯繫您;
•是否設定您的電子郵箱;
•是否將您的帳號與您的臉書帳號綁定;
•是否封鎖或取消封鎖某些LINE用戶;
•是否使用您的手機通訊錄自動將連絡人加入好友;
•是否允許已存有您的電話的其他LINE用戶透過LINE聯絡您;或
•是否在您的動態消息中分享您的投稿,以及選擇您要在動態消息分享或不分享投稿的對象。

6.其他重要資訊
a.針對在美國兒童的特別提醒

此服務預設的使用對象為普遍大眾,並不包括13歲以下未成年人(以下簡稱為「兒童」)。
我們瞭解保護兒童線上隱私的特別需求,且不會有意蒐集任何兒童的個人資訊。
但是,若您認為我們蒐集了兒童的任何個人資訊,請透過聯絡表單  與我們聯繫。若您打算寄送書面要求,請參考第6.b條中我們的郵寄地址。
若我們得知出現了無意中蒐集兒童個人資訊的情況,我們將停用相關帳號,並將採取合理措施從我們的記錄中刪除該個人資訊。

b.疑問/意見/擔擾
若您對隱私權政策或我們的其他隱私權政策或行為存在任何疑問、意見或擔擾,請透過聯絡表單  與我們聯繫,地址為:
LINE Corporation
Attn: Privacy Policy
23th Floor JR Shinjuku Miraina Tower
4-1-6 Shinjuku, Shinjuku-ku, Tokyo
160-0022 Japan

c.本隱私權政策的變更
我們可能出於各種原因(包括為了改進我們的隱私權政策)而隨時修訂我們的隱私權政策,以反映出我們服務的變化以及遵循相關法律。我們最近一次更新本隱私權政策的時間是2016年12月9日,而隱私權政策首次發佈的日期是2012年8月15日。
若我們對隱私權政策作出任何重大調整,我們將在服務中或透過其他方式通知您。我們希望您仔細查看更改細節。若您同意更改項目,請繼續使用服務。但若您不同意任何更改項目,且您打算不再使用我們的服務,您可以選擇關閉帳號。在向您發出變更通知或在我們的服務中公佈變更通知後,若您繼續使用我們的服務,則視為您接受變更,並同意修改後的隱私權政策。



LINE Privacy Policy


1.Introduction
We, LINE Corporation (“LINE,” “we,” “us,” or “our”), believe your privacy is important.

To fulfill our commitment to respecting and protecting your privacy, we will adhere to the following principles:
1.We will inform you of the personal information that will be collected, and, where appropriate seek your consent to collect, process, use, or disclose your personal information.
2.We will identify the purposes for which we will collect and further process your personal information.
3.We will only collect information that is necessary to carry out the identified purposes of use.
4.We will use or disclose your personal information only for the purposes for which it has been collected, except with your consent, or as required or permitted by applicable law, and we will retain your information only as long as necessary to fulfill those purposes.
5.We will endeavor to ensure that your personal information is accurate, complete, and up-to-date.
6.We will implement appropriate technical and organizational measures to protect your personal information.
7.We will make our policies and practices for the handling of your personal information as transparent as is reasonably possible.
8.You will have access to your personal information and will be able to correct your personal information as appropriate in accordance with your rights under applicable law.
9.We will be accountable to you.  We are interested in hearing your opinion regarding our compliance with these principles, this Privacy Policy, and applicable laws.

2.Scope of This Privacy Policy
a. Purpose of This Privacy Policy

This Privacy Policy explains how LINE will process and safeguard your personal information, and the rights and choices you have with respect to your personal information.  This Privacy Policy applies to: personal information you provide us when you use the LINE communication app (“LINE App”), optional services made available within the LINE App, and other apps that integrate with or work in conjunction with the LINE App (collectively “Apps”); personal information we collect when you visit websites maintained by us relating to our Apps (“Websites.”  Apps and Websites are collectively referred to as “Services”); and personal information about you provided by other users of the Service.

To make our Privacy Policy easier to understand for non-native English users, we may provide translations in your native language as a reference. A Spanish translation , a German translation , a Thai translation , and a traditional Chinese translation  are now available.  However, in the event that any provision in the translations contradicts the English version of this Privacy Policy, unless otherwise specified, the English version  takes precedence to the extent permissible under applicable law.

This Privacy Policy applies if you are using Services, or any part of the Services, anywhere outside of Japan or Korea.  If you are using Services in Japan or Korea, please refer to our Japan Privacy Policy  or Korea Privacy Policy  respectively.
The current version of this Privacy Policy is accessible at our website: https://terms.line.me/line_rules/?lang=en

b. What Privacy Policy Applies to Other LINE Services?
Users may request additional services from LINE or LINE affiliates (“Additional Services“).  Because the needs and choices of each user may vary, we provide separate privacy policies or addendums to this Privacy Policy for certain Additional Services.  The separate privacy policies and addendums explain the types of information we collect, their purposes of use, and other policies that may apply to the relevant Additional Services.  When you choose to use an Additional Service, you will be informed of the applicable privacy policy or addendum, which supplements or modifies this Privacy Policy before you can access that Additional Service.

Please note that you can check applicable privacy policies and addendums within the respective Service.
 
3. Types of Personal Information We Collect
a. What Personal Information Does LINE Collect?

To provide you Services, LINE collects, uses, and transfers the following types of information:

i. Information Concerning Your Account
When you create a LINE account in order to access the Services (an “Account”), LINE will ask you to provide your phone number.  This information is necessary because we may send a text message via SMS to the phone number you provide, as part of our ongoing efforts to detect and deter unauthorized or fraudulent use of or abuse of Services.  We may also use your registered phone number to provide you important information about Services.

Alternatively, you may choose to create an Account using your Facebook account when, for example, you do not wish to provide your phone number.  In such a case, phone number provision is optional.  Please note that we do not collect your Facebook password.

If you choose to enable the “Allow Others to Add” feature, your phone number is used to let other users who have your phone number in their address books add you as a LINE Friend, and to allow other LINE users who have your phone number to find you.  Please note that you can at any time choose to enable or disable this “Allow Others to Add” feature in the App, in “Settings” > “Friends”.

ii. Device Information and Access Logs When You Use Our Service
When you use Services, we may obtain and maintain certain electronic identification or log data that is automatically provided by your device such as: device type, OS type, IP address, browser information including type and language settings, device identifier, cookie data, advertising identifier or mobile application identifier.

This information is necessary as part of our ongoing efforts to detect and deter unauthorized or fraudulent use of, or abuse of, Services, as well as to provide you with customized options, and optimize the Service for your device.  Also, please note that a third party advertising identifier may be associated with your Account through our internal identifier.

b. What Other Information Might LINE Collect?
To improve the quality of Services, we provide additional functionalities, including the ability to access your Account from multiple devices, help you find friends via the Service, and to make  Services more efficient, usable and enjoyable.  If you choose to use such functionalities, or choose to use your Account on multiple devices, we may ask you to provide the following information:

i. Email Address [OPTIONAL]
If you wish to access your Account from multiple devices (“Multiple Device Login”) or to transfer your Account from one device to another (“Account Transfer”), you will need to provide your email address and a password and/or PIN code to LINE, so that we may associate these devices with your Account.  We may use your registered e-mail address to provide you with important information about the operation of Services.

Please note that if you change your mind later and decide you no longer wish to provide your email address, you can at any time remove it in the “Settings” > “Accounts” menu in the LINE App.

ii. LINE ID [OPTIONAL]
In order to make it easier for your friends to find you with in the Services,  you may  choose to assign a LINE identification name (a “LINE ID”) to your Account, and allow your friends to find you through your LINE ID.  Alternatively, you may choose not to allow other LINE users to contact you using your LINE ID.  Please note that your LINE ID is not visible to other LINE users without your consent, and your LINE ID may be a pseudonym – it does not have to be your real name.

iii. Contact Phone Numbers in Your Address Book [OPTIONAL]
To make it easier to find your friends using  Services, you can enable the “Auto Add Friends” feature in the LINE App. If you choose to enable the feature, we will collect the phone numbers (and e-mail addresses if issued by Japanese telecom companies) in your mobile device’s address book, and enable you to add friends in the Services who have consented to being found via their phone number or e-mail address (the “Account Matching Service”).  Once you have added a friend in the Services, you can call them or send them messages over the Services.  We will collect information from only the phone number (and e-mail addresses if issued by Japanese telecom companies) fields in your mobile device’s address book; we do not collect contact names or any information from other data fields.  You can at any time change your mind and disable the Account Matching Service by turning off this feature under “Settings” -> “Friends”.  If you do so, the information you provided viathis feature will be deleted reasonably promptly.  As noted above, if you choose to provide us with your phone number, other users may be able to find you using the “Auto Add Friends” feature.

If you would like to invite individual friends or contacts to connect with you using the LINE App, you may send them invitations directly via SMS or e-mail directly from your mobile device using the address book in your mobile phone.  When you use the invitation function in the LINE App (“Tell a Friend Service”), we will access your address book to identify your friends.  After your friend(s) have been identified, you can send invitations directly to individual friends and contact them via SMS or e-mail on your mobile device phone.  LINE does not send invitations as part of the Tell a Friend Service.

iv. Location Information [OPTIONAL]

To use the LINE App, you are not required to provide your location information (“geolocation data”).  However, we provide features that utilize geolocation data for your convenience and to improve your user experience.

If you wish to add nearby LINE user(s), you may want to use the “Shake It!” feature, which allows you to add nearby user(s) to your contacts by shaking your smartphone.  You can start the process by choosing the feature under the “Add Friends” menu, and start shaking your smartphone along with other nearby users.  Once the process is initiated, we will ask to access your geolocation data so that we can match you with nearby LINE user(s).  Please note that, you can only find users who are also using the “Shake It!” feature.  The successful operation of the “Shake It!” feature will result in the sharing of your LINE profile information with other nearby users of the “Shake It!” feature, and their LINE profile information will be shared with you.  The personal data of users who do not initiate the “Shake It!” process will not be shared.

You may wish to receive information about nearby shops, attractions and facilities, provided by “Official Account” in the LINE App.  If you choose to receive such information from an “Official Account”, we will obtain your geolocation data via your mobile phone, so that we can provide you with the relevant information.

In both cases (“Shake It!” and nearby shops, attractions and facilities), collection and use of your geolocation data is performed on an as-requested basis.  LINE will only collect your geolocation data in response to a request from you, and LINE will delete the geolocation data once the relevant service has been provided to you.  LINE does not aggregate your geolocation data and does not record your geolocation history.

In other cases where we collect or use your geolocation data in the course of providing an Additional Service, we will provide you with prior notice and obtain your prior consent.

v. Contact Information for Customer Support [OPTIONAL]
There may be circumstances in which you might wish to contact us to seek our customer support.  If you contact us via our Contact Form , or by other means, we may obtain and maintain any information you choose to provide, including your name, contact info such as your email address, phone number, as well as information about your mobile device or personal computer such as its device type, and OS type.  We will use this information to address and investigate the issues you have raised, to provide you support, and to improve our customer support service.  We may process this information in connection with the assistance you have requested, the administration of your Account, and retain this information in accordance with the provisions of this Privacy Policy.

vi. Contact Information for Promotional Events and Customer Surveys [OPTIONAL]
If you choose to participate in promotional events or surveys that LINE offers from time to time, we may request your contact details (e.g., your name, mailing address, phone number, email address, gender and date of birth) in order to confirm your participation eligibility, enable you to fill out questionnaires, and to deliver any prizes you may win, and otherwise administer the event.

vii. Payment Information [OPTIONAL]
If you choose to purchase an Additional Service or use a fee-based Additional Service and pay for such Additional Service by a means other than in-app purchases via iTunes or Google Play, we may engage a third party service provider to collect and process your credit card information.  We will use your credit card information only to process your purchase or use our fee-based service.  Please note that we will not retain your credit card information beyond the period necessary to facilitate the relevant payment.  Your credit card settlement will be handled by appropriate third party payment agencies.

viii. Information from Websites and Applications that have Integrated our Service Plugins [OPTIONAL]
Our Services and/or third-party websites/applications may integrate our plugins such as "LINE it!"  We may record your LINE login activity through the use of such plugins, or obtain the URL of websites integrating our plugin that you visit while you are logged into our Services via your browser.  Please note that your personal information will not be obtained from such websites or applications with our plugins if you are logged out of Services.

c. What About Information I Create About Myself and Share With Others?
i. User-Generated Content [OPTIONAL]

In addition to the information described above, you may choose to set your profile information (e.g., LINE ID, “display name,” profile picture, and the phrase you choose to show under your status message) and show who you are to other LINE users within Services.  Furthermore, you may choose to create “user-generated content” such as text and audio messages, photos, videos, geolocation data, or the contact information of your LINE friends, and share this user-generated content with other users.  You may choose how much or little of your user-generated content to share, and with whom you share it, when you create messages by selecting the recipients of your user-generated content and/or through the privacy settings in the LINE App.

Please note that the profile information and user-generated content you share with others can be copied, stored, or disseminated by the recipients and potentially accessed by unintended third party recipients due to the nature of digital data.  We encourage you to be very attentive and cautious when you generate and share your personal information or content with others.

4. How We Use and Handle Your Information
a. How Does LINE Use My Information?

To provide Services and any Additional Services, LINE, as a data controller or joint data controller, uses your personal information for the following purposes in accordance with this Privacy Policy:

•to provide Services and any Additional Services to you and to allow you to transmit your user-generated content to other LINE users;
•to verify your identity;
•to allow you to use your Account on multiple devices and transfer your Account to another device;
•to help you find people you know that are already LINE users so that you can connect using LINE and, subject to your prior agreement, to allow other LINE users to connect with you;
•to enable you to sync other applications offered by LINE, LINE affiliates, and LINE business partners together with your Account and to share information between the applications you use;
•to respond to requests you may make to use Additional Services;
•to monitor, detect and deter unauthorized or fraudulent use of, or abuse of, Services;
•to improve and/or optimize  Services and any Additional Services;
•to enable us to provide customer support, and to respond effectively to your inquiries and claims;
•to conduct user surveys;
•to provide you with information regarding Services and any Additional Services;
•to measure the effectiveness of advertisements that we place on the Internet or in other media;
•to notify you of any other important information regarding Services and any Additional Services, if necessary;
•to identify winners of promotional contests, to send gifts to those winners, and to deliver purchased products and services;
•to aggregate anonymized statistical data regarding Services and any Additional Services; and
•to comply with applicable laws or legal obligations.

If, however, we provide you with more specific purpose(s) of use either at the time we ask you to provide your personal information or through other means, then such notice will take precedence over the general purposes of use stated in Section 4.a of this Privacy Policy.

b. How Does LINE Protect My Personal Information?
To fulfill our commitment to respecting and protecting your privacy and the confidentiality of your personal information, LINE has implemented appropriate technical and organizational security standards, including industry-standard safeguards to prevent unauthorized access or disclosure, misuse, alternation, or destruction of your information.  Specifically, we received ISO/IEC 27001 certification in 2007, and SOC2, SOC3 (SysTrust) certifications for the LINE App.

Because no method of electronic transmission or method of data storage is perfect or impenetrable, we cannot guarantee that your personal information will be absolutely safe from intrusion during transmission or while stored in our systems.

To help protect your privacy and confidentiality of your personal information, we also need your help.  Please do not share your password with others, or use the same passwords you use for other services.  Also, please notify us in the event you suspect any unauthorized use of your Account or any other breach of security via our Contact Form .

c. Where Is My Personal Information Transmitted and Stored?
To provide Services in a reliable and responsible manner, LINE processes and stores your information on secure servers which may be physically located in different countries around the world, including countries outside the European Economic Area, particularly to LINE Corporation located in Japan.  All such transfers are performed in accordance with the requirements of applicable law.

d. How Long Does LINE Keep My Information?
LINE retains the personal information you provide while: your Account is active; for the length of time needed to fulfill any of the applicable purposes of use described in this Privacy Policy; or to comply with applicable laws and regulations.

We may retain your personal information following the closure or termination of your Account if retention is reasonably necessary:
•to comply with applicable laws, regulations or legal obligations;
•to provide and complete customer support service;
•to resolve disputes between or with LINE users, for the duration of the applicable limitation period; or
•to detect and deter unauthorized or fraudulent use of, or abuse of, Services.

e. Does LINE Use Outside Service Providers or Agents?
To provide Services, it sometimes is necessary for LINE to enlist third party service providers to process user data, which may include your personal information.  We strictly evaluate all such third party service providers.  We take reasonable steps to ensure that they have established appropriate and secure information administration and organizational control systems.  We impose binding contractual obligations on such service providers to comply with applicable laws and regulations regarding the processing of personal information.  We also require that they access your personal information only to the extent necessary to perform tasks in accordance with our instructions, and for no other purposes.

f. Does LINE Give My Information to Third Parties?
Other than as described in this Privacy Policy and other applicable privacy policies or addendums, LINE will not provide your information to any third parties without your consent, unless we believe in good faith that we are required or permitted to do so under applicable laws.

g. Does LINE Use Cookies or Other Similar Technologies?
We use cookies and similar local storage technologies.

A cookie is a small text file that is stored on your computer when visiting a website. This text file stores information that can be read by the website when visiting it again at a later date. Some of these cookies are necessary because otherwise the site is unable to function properly. Other cookies are convenient for the visitor: they remember your username in a secure way as well as your language preferences, for example. Cookies mean that you do not need to fill out the same information each time you visit a website.   

We use cookies:
•to help us maintain your session when you use Services and/or any Additional Service;
•to enhance security of our systems;
•to store your preferences and provide customized services to you; and
•to help us understand how people use Services and to improve them.

We also use the following third party cookies on the Website:
•    Google Analytics

By continuing to use Services, you consent to our use of cookies and similar technologies in accordance with this Privacy Policy.

Most Internet browsers allow you to control whether or not to accept cookies. If, however, you deactivate cookies or limit the ability to set cookies, you may not be able to obtain the full benefit of the Website or access all of its functions, which may limit your overall user experience.

h. Does LINE Use Third-Party Modules?
LINE uses third party advertising agencies to place advertisements on the Internet or in other media. To measure the effectiveness of advertisements and determine how much to pay to advertising agencies, we install third-party modules within Apps.  We may also install third-party modules within Apps in order to help us understand how Services and/or Additional Services are being used.  Details regarding Apps in which such third-party modules will be installed can be viewed here .

5. Your Choices, Your Rights
There is a possibility that LINE may obtain personal information relating to individuals who are currently not users of Services.  Please note that, regardless of whether or not you are a user of Services, you have the choices and rights set out in  this section if we hold your personal information.

a. How Do I Control My Information?
Subject to applicable law (including any exemptions or derogations under such law), you may have a right to access your personal information, to have errors in your personal information rectified, and to object to the processing of your personal information on legitimate grounds.  You can exercise some of these rights directly within the LINE App at any time.  For example:
•under your “Profile” in “Settings” in the App, you can confirm and/or revise your phone number, and you can confirm and revise your display name and profile picture; and
•under “Accounts” in “Settings” in the App, you can confirm and/or revise your registered e-mail address.  You can also delete your registered e-mail address or de-link your Facebook account.

To exercise any of your other rights under applicable law, you may contact us using the Contact Form .   Upon verification of your identity, we will respond to your request within a reasonable period of time, and in accordance with relevant law.  If you would like to send us a written request, please refer to Section 6.b for our mailing address.

If you no longer wish to use the Service or if you no longer wish to consent to LINE’s collection and use of your personal information, you may choose to delete your entire Account directly through the LINE App.  We will delete your information in accordance with Section 4.d.

b. What If I Change My Mind?
If you change your mind regarding how much information you wish to continue to share or disclose on Services going forward, you can always change the settings in the LINE App relating to, for example:
•your profile information (e.g., your profile picture, your display name, or a personal phrase shown under the status message);
•whether to allow other LINE users to contact you using your LINE ID;
•whether to register your e-mail address;
•whether to link your Account with your Facebook account;
•whether to block or unblock certain LINE users;
•whether to add contacts automatically using the address book in your mobile phone;
•whether to allow other LINE users, who already have your phone number, to reach you via LINE; or
•whether and with whom to share or not share your posts on your Timeline.

6. Other Important Information
a. A Special Note about Children in the United States of America

The Service is intended for a general audience and is not directed at or intended to be used by minors under the age of 13 (“Children”).

We understand the special necessity to protect Children's online privacy, and we do not knowingly collect any personal information from Children.

If, however, you believe we have collected any personal information from Children, then please let us know via the Contact Form .  If you would like to send us a written request, please refer to Section 6.b for our mailing address.

If we learn that we have inadvertently collected personal information from Children, we will deactivate the relevant Account(s) and will take reasonable measures to promptly delete such personal information from our records.

b. Questions/Comments/Concerns
If you have any questions, comments, or concerns about this Privacy Policy or our other privacy policies or practices, please contact us via the Contact Form  or by writing to:
LINE Corporation
Attn: Privacy Policy
23th Floor JR Shinjuku Miraina Tower
4-1-6 Shinjuku, Shinjuku-ku, Tokyo
160-0022 Japan

c. Changes to This Privacy Policy
We may modify our Privacy Policy from time to time for various reasons including to improve our privacy practices, to reflect changes to our Service, and to comply with relevant laws.  This Privacy Policy was last updated on December 9, 2016, and it was initially released on August 15, 2012.

When we make any material changes to our Privacy Policy, we will notify you on our Services, or by other reasonable means.  We encourage you to review changes carefully.  If you agree to the changes, then please continue to use our Service.  If, however, you do not agree to any of the changes and you no longer wish to use our Services, you may choose to close your Account.  Continuing to use our Services after a notice of changes has been communicated to you or published on our Services constitutes your acceptance of the changes and consent to the modified Privacy Policy.