Messenger Service Specific Terms
Last updated: 3 April 2023
Capitalized terms used but not defined in this Messenger Service Specific Terms shall have the meaning given to them in the Master Terms of Service.
"Delivery Item" means physical product or item, chosen by the User to be to be delivered, which can be put in a closed box and/or sealed parcel. This includes, but is not necessarily limited to, documents, food, convenience goods, accessories, and/or clothes.
"Deliveryman" means an employee or contractor of the Partner Company who will deliver the Delivery Item on behalf of, under supervision of, and quality control of the Partner Company or rider or the service provider the service of whom the Users can order via LINE MAN Application as the case may be.
"Drop-off Place" means a specific place in Thailand which is chosen by the User to have the Deliveryman deliver the Delivery Item to.
"Messenger Service(s)" means the service(s) under which the User can order the delivery of Delivery Items from the Pick-up Place to the Drop-off Place including the Additional Service pursuant to the User’s order. The Messenger Service does not include delivery of passengers, and the mode of delivery is land transport within Thailand by motorcycles and motor vehicles (e.g. cars). It does not involve water, air, or international transport.
"Additional Service" means the service(s) under which the User can order the Deliveryman to provide other services in addition to the delivery of Delivery Items by the extent and type of Additional Service which can be change at any time as specified by the Company.
"Partner Company Terms and Conditions" means the terms and conditions of the Partner Company regarding the Messenger Service which may be amended and/or updated from time to time.
“Pick-up Place” means a specific place in Thailand which is chosen by the User to have the Deliveryman pick up the Delivery Item.
In addition to the terms specified in the Master Terms of Service, the User using the Messenger Service agrees to comply with the following terms.
2.1. By clicking “LOG IN WITH LINE” button and proceeding to order the Messenger Service, the User represents and warrants that the User has read, understood, and agreed to the Partner Company Terms and Conditions for the use of the Messenger Service prior to ordering the Messenger Service.
2.2 Unless the User cancels the delivery in accordance with the conditions specified in clause 7 below, the User represents and warrants that he/she personally agree to procure Deliveryman to perform the Messenger Service.
2.3 The User agrees that he/she will not use the Messenger Service to deliver illegal or infringing Delivery Items and/or Delivery Items which may harm others, recipients, and/or the Deliveryman. This includes, but is not limited to, hazardous, inflammable, explosive, and radioactive Delivery Items. If there is any suspicion that Delivery Items are of any of the said nature, the Deliveryman is entitled to open the package and examine the Delivery Items without having obtained consent from the User or notifying the User in advance, and hereby reserves the right to reject acceptance and delivery of any Delivery Items which cannot be delivered safely or legally in their opinion.
2.4 The User represents and warrants that he/she is the owner of the Delivery Items, or has authorization from the owner to order the Messenger Service for such Delivery Items.
2.5 The User is responsible for ensuring that the information provided by the User, including but not limited to recipient's name, contact details, and address specified in the order are complete and accurate.
2.6 The User shall specify in the order any specific precaution (if any) which should be applied when delivering Delivery Items in accordance with their nature.
2.7 The Deliveryman reserves the right to request identification documents and/or copies of these documents from the recipient at the Drop-off Place in order to verify that the recipient is as specified by the User. The identification documents include, but are not limited to, ID cards and drivers' licenses.
2.8 The User agrees and acknowledges that in addition to the Master Terms of Service and the Messenger Service Specific Terms, the Messenger Service is also subject to the Partner Company Terms and Conditions.
3.1 By ordering the Additional Service, the User represents and warrants that the User has read, understood, and agreed to the terms and conditions of the Additional Service of each type prior to ordering the Additional Service.
3.2 The User agrees and acknowledges the scope and type of Additional Service, terms and conditions of the Additional Service, and fees of Additional Service can be amended at any time as specified by the Company. By ordering the Additional Service, it is deemed that the User has understood, and agreed with the amended provision.
3.3 In the event that the User has used the Additional Service in any manner other than the scope or the terms and conditions of the Additional Service as specified by the Company, the User acknowledges and agrees that the User may be charged for additional fees arising from such Additional Service at the rate specified by the Company.
3.4 Except for the provision in the Disclaimer of Warranty clause 4.1, the Company shall not be responsible for any losses or any damages arising from the Additional Service provided by the Deliveryman in any case.
4.1 If there are any losses or damages to Delivery Item arising from the fault of the Company or Deliveryman in Messenger Service, the Company shall reserve the right to compensate for any losses or damages of the Delivery Item equivalent to the actual damages but not exceed 3,000 THB per time using the Messenger Service only. The Company will not be responsible for any losses or damages which is exceed 3,000 THB in any case and the User agrees not to claim any damage or loss to the Company or Deliveryman. In this regard, the Company shall reserve the right to compensate the damages of the Delivery Item only in the case under the condition set by the Company and where there is complete and clear supporting evidence.
4.2 The Company disclaims any and all representations, warranties, and liabilities for any losses of or damages to Delivery Items due to the User not specifying any specific precaution in the order.
4.3 The Company does not have any involvements in delivering illegal or infringing Delivery Items.
After the User clicks the "Confirm Order" button, the system automatically matches the User's order with the chosen Deliveryman.
6.1 The Messenger Service fee in full occurs immediately after the five-minute period has passed. The User is required to pay the Messenger Service fee in cash directly to the Deliveryman at the Pick-up Place or Drop-off Place or by other methods which may be changed by the Company from time to time.
6.2 The User will be solely responsible for all communication costs with the Deliveryman.
The conditions for cancellation of the Messenger Service will be as follows.
7.1 The User is entitled to cancel the order at any time within five minutes from the match of the order and the Deliveryman.
7.2 If the User cancels the order after the five-minute period has passed, the User is required to pay the Messenger Service fee in full. The Company reserves the rights to change and/or increase the Messenger Service fee in case of cancellations, which will be notified to the User from time to time.