LINE Pay Privacy Policy


The purpose of this document (“Privacy Policy”) is to inform you (“you” or “User”) of how LINE Pay Corporation and in the event that the Services are provided by any company which is affiliated to LINE Pay Corporation ("LINE Affiliate"), that LINE Affiliate manages Personal Data (as hereinafter defined) in connection with the Company’s LINE Pay services and all its related services, and whether or not such services are account based (hereinafter referred to collectively as the “Services”) which is subject to Act on the Protection of Personal Information of Japan (“the Act”). Please take a moment to read this Privacy Policy so that you know and understand the purposes for which we collect, use and disclose your Personal Data.


By interacting with us, submitting information to us, or signing up for our Services offered by us, you agree and consent to LINE Pay Corporation (including its related corporations, LINE Affiliates and business units), as well as their respective representatives and/or agents (collectively referred to herein as "the Company", "us", "we" or "our") collecting, using, disclosing and sharing amongst themselves your Personal Data, and disclosing such Personal Data to the Company's authorised service providers and relevant third parties in the manner set forth in this Privacy Policy.



1. User Information Collected by Company (hereinafter the “Personal Data”)

When the User creates a LINE Pay account for the use of the Services, accesses any of the Services or conducts any transaction through the Services, the Company may require the User to provide the following categories of personal data:

• Contact information, such as name, home address, email address, telephone and/or mobile phone number;

• Identification information, such as nationality and identification number;

• Credit card information, such as credit card number, name of card holder, expiration date, and CVC; 

• Transaction information relating to his/her use of the Services including, without limitation, the User's transaction(s) with other Users, credit card information;

• Device information, in particular as to the computer, device, or browser that you rely on in order to access or use the Company Services, operating system name and version, device manufacturer and model, language, Internet browser type and version, and the name and version of the Company Services you are using;

• Your IP address: The Company automatically logs your IP address (a number that is assigned to the computer that you use to access the Internet) in its server log files whenever you access or use the Company Services, along with the time of your visit and the page(s) that you visited;


In addition to the foregoing, you may also be required to provide additional Personal Data when you, amongst others, require support, send us information for troubleshooting or other analysis, participated in a survey or other promotional activities of the Company or solicit any other communication from the Company.


When the User with a LINE Pay account selects to make a payment through the Services by credit card, the Company will acquire the User's credit card information in order to process the payments, and provide the User's credit card information and other Personal Data to the entities that are required to process the payment made via the credit card.


When the User without a LINE Pay account makes a payment through the Services by credit card, the Company will collect the User’s credit card information (credit card number, expiration date, CVC) and/or telephone number to complete the purchase that the User has chosen to make.


The User may decide whether or not to submit any Personal Data required by the Company. The User should ensure that all Personal Data submitted to us is complete, accurate, true and correct. Failure on the User’s part to do so may result in our inability to provide the User with the Services the User has requested.


The User acknowledges and agrees that the Company may conduct a merger, spin-off, business transfer or any other transaction, whereby the Personal Data that the Company collected from the User may be transferred to a third party.


The Company may also receive Personal Data relating to you from LINE Corporation. If Personal Data is provided by LINE Corporation to the Company with the User's consent, and such Personal Data is not consistent with existing Personal Data that the Company currently possesses about the User, the Company may in its sole discretion replace or correct its existing records using the newly acquired information from LINE Corporation for consistency.


2. Cookies and Similar Technology


Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.


Cookies are typically stored on your computer's hard drive. Information collected from cookies is used by the Company to analyse trends, to administer the Company Services and to evaluate their effectiveness. With this knowledge, the Company can provide you with a more personalised experience when using the Company Services and the Company can improve the quality of such experience by recognising and delivering more of the most desired features and information and by resolving access difficulties. The Company may also use cookies and/or a technology known as web bugs or clear gifs, which are typically stored in emails to help us confirm your receipt of, and response to, its emails.


The service providers of the Company may also place cookies on the hard drive of your device with a view to receive information that will educate the Company and the Company service providers on different aspects, such as how you navigate on the Company Services. The Company’s service providers may analyse these data with a view to allow us to better understand your interests in the Company Services and to better serve those interests. 


Please note that data collected by use of cookies or similar technologies may be linked to and combined with any other data, including Personal Data, relating to you that the Company processes.


You can choose to deactivate cookies, however in such circumstances you will not be able to use parts of the Company Services which require cookies to be active. 


3. Use of Google Analytics


The Company may also use a tool called “Google Analytics” to collect information about use of the Services. Google Analytics collects information such as how often users visit the Services, what pages they visit when they do so, and what other sites they used prior to coming to the Services. We use the information we get from Google Analytics only to improve our Services. Google Analytics collects only the IP address assigned to you on the date you visit the Services, rather than your name or other identifying information. We do not combine the information collected through the use of Google Analytics with personally identifiable information. Although Google Analytics plants a permanent cookie on your web browser to identify you as a unique user the next time you visit the Services, the cookie cannot be used by anyone but Google. Google’s ability to use and share information collected by Google Analytics about your visits to the Services is restricted by the Google Analytics Terms of Use and the Google Privacy Policy. You can prevent Google Analytics from recognizing you on return visits to this site by disabling cookies on your browser.


4. Purpose for Collection, Use and Disclosure of User Information 


The Company may collect, use and disclose the User’s Personal Data for the following purposes, including but not limited to:


• To provide better Company Services:

(a) to offer undisturbed and smooth Services to the User (including, without limitation, software upgrades and improvements of the Services);

(b) to ensure that the Company Services are functioning properly;

(c) to administer the Company Website and Company App and to track user movement;

(d) to test, assess, or otherwise evaluate the effectiveness of the technical and organizational measures (which ensure the security of the processing of your Personal Data) put into place by the Company or by the Company’s outsourced contractors;

(e) to personalize your experience by presenting content tailored to your interests;

(f) to allow you to participate in usability studies, surveys and product tests;

(g) to aggregate statistical data regarding the Services;

(h) to conduct research and analysis aimed at reviewing and improving Services;

(i) for troubleshooting purposes;

(j) for the Company’s business purposes, such as performing data analysis and audits, improving or developing new features or services relating to the Company Services or for the business purposes of the Company undertaking;

(k) to develop new features to the Company Services or other products offered by the Company undertaking;

(l) to provide Customer Services to the User (including, without limitation, processing claims relating to purchased items and the Services); and/or

(m) to provide relevant information to platform providers for their refund, cancellation, or payment purposes with regard to the User’s purchase of goods and services via the Services

• To protect your rights and data:

(a) to prevent any unauthorized/fraudulent use of the Services;

(b) to allow you to manage your account;

(c) to perform identity verification when a User makes an inquiry or gives an instruction to the Company;

(d) to respond to your inquiries and support needs and to fulfil any other request you may have enable the Company; 

(e) to notify the User of any other important information regarding the Services and to contact the User where necessary;

(f) to send you administrative information, such as information concerning changes to the LINE Pay Privacy Policy and its Addendums or any other legally binding document governing your use of the Company Services (the “Policies”) or other announcements regarding the Company Services;

(g) to prevent, detect and investigate crime, analyze and manage commercial risks and conducting investigations relating to disputes, billing or fraud;

(h) to detect, prevent, investigate or report actual or potential violations of the Policies or any suspected illegal activities;

(i) to prevent physical harm or financial loss or any other risk for the Company, any of the Company’s service providers or any other individual involved in the provision of the Company Services.

(j) to prevent any data breach or circumvention of the Company’s security measures or to mitigate any possible adverse effects from such activities;

(k) to protect rights, privacy, safety and property of you; and/or

(l) to enforce the Policies

• To protect Company’s assets:

(a) in connection with any claims, actions or proceedings (including but not limited to drafting and reviewing documents, transaction documentation, obtaining legal advice, and facilitating dispute resolution), and/or protecting and enforcing the Company’s contractual and legal rights and obligations; 

(b) to protect the Company and its operations or those of the Company service providers;

(c) to protect the rights, privacy, safety and property of the Company, the Company’s service providers;

(d) to allow the Company purse available remedies or limit the damages that the Company or its service providers may sustain; and/or 

• To comply with legal requirements:

(a) to respond to a verified request relating to a criminal investigation (e.g. subpoena, court order or substantially similar legal procedure) or alleged illegal activity or any other activity that may expose the Company or any of the Company’s service providers, or you to any legal proceeding or legal liability;

(b) to meet or comply with any applicable rules, laws, regulations, codes of practice or guidelines issued by any legal or regulatory bodies which are binding on the Company (including but not limited to responding to regulatory complaints, disclosing to regulatory bodies and conducting audit checks, due diligence and investigations); and/or

(c) to respond to requests from public and government authorities, including public and government authorities outside your country of residence; 

• To conduct any other activities that are required to provide the Services.


The Company may use the User’s Personal Data for purposes other than listed in this Privacy Policy to the extent permitted by the Act or other applicable data protection legislation.


5. Information Delegation


As a matter of principle, the Company does not sell, rent, exchange, share or otherwise disclose (hereinafter “share” or “disclose”) your Personal Data to third parties for their marketing purposes. This shall, however, not prejudice the Company’ right to disclose your Personal Data to others (including public authorities, law enforcement agencies, data protection authorities or regulatory agencies, government officials or any other authorized third party) for the purposes listed in this Privacy Policy, if:

• it is necessary for the conclusion or the performance of a contract or for the provision of the Company Services;

• it is required by law or by virtue of public interest;

• it is required by virtue of your vital interest;

• it is necessary to pursue the Company’s legitimate purposes;

• you have given your consent (e.g. when exercising your right to data portability); 

• so allowed to by another legal bases.


The Company may provide the Personal Data to any of the Company's group if the recipient is entrusted by the Company to provide any part of the Services. The Company shall procure that such entities abide by this Privacy Policy so as to protect the User’s Personal Data.


In addition, the Company may entrust, to the extent the Company considers necessary to achieve the intended purpose concerning the use of the Services, the handling of the Personal Data collected from the User, in whole or in part, to a third party contractor (the "Outsourced Contractor") to provide the Services hereunder. In such circumstances, the Company will take steps to ensure that the Outsourced Contractor abides by the Act or other applicable data protection legislation, including by adequately assessing the qualifications and eligibility of the Outsourced Contractor, stipulating an appropriate confidentiality clause in the relevant agreement with the Outsourced Contractor, and establishing an appropriate information administration system.


6. Shared Use of Information


During the period when the User uses the Services, the User's Personal Data may be processed and used in the form(s) of printed documents and/or electronic files or otherwise by the Company, the Company's group, and/or the Outsourced Contractors within and/or outside Japan.


7. User's Rights

The User may, at any time, confirm, supplement or correct his or her registered Personal Data on the Services. The User can also deactivate his or her accounts for LINE Pay according to the Terms and Conditions of the User.

The User may, by contacting the Company via the methods described at the end of this Privacy Policy, view or request a copy of his or her Personal Data from the Company which the Company has collected from the User’s use of the Services.


The User may, by contacting the Company via the methods described at the end of this Privacy Policy, send the Company a request to correct or add to his or her Personal Data, if the User finds his or her Personal Data registered with the Company has changed or is incorrect.  The User may request the Company to delete, or discontinue collecting, processing or using his or her Personal Data unless the Company is allowed to continue to keep, process or use the User’s Personal Data as permitted by the applicable laws and regulations.


When the User requests access to his or her Personal Data (including copies of his or her Personal Data) that the User is unable to confirm/access through the Services, the Company may charge the User a fee for the disclosure procedures where permitted by applicable data protection legislation. The User can choose freely whether or not they will provide the Company with his or her Personal Data, however the User may be unable to use a part of the Services until they have provided the Company with the necessary information.


8. Withdrawal from the Services

If the User decides to deactivate the account for the Services and not to keep using the Services, all information (including, without limitation, the Personal Data) relating to such User will be handled in accordance with law, this Privacy Policy, and the Company's other policies, but such deactivation shall not be considered as a withdrawal of consent for the Company’s use and disclosure of such information unless it is otherwise informed in writing.


If the User withdraws his or her consent to any or all use of his or her Personal Data, depending on the nature of the request, the Company may not be in a position to continue to provide its Services to the User, administer any contractual relationship in place, which in turn may also result in the termination of any agreements with the Company, and the User being in breach of his or her contractual obligations or undertakings. The Company’s legal rights and remedies in such event are expressly reserved.


9. A Special Note about Personal Data of Minors


Minors who lack the legal capacity to contract or consent to the processing of their Personal Data under any applicable laws shall not set up a personal account on the Company's platform to use the Services.


10. Modifications to this Privacy Policy

This Privacy Policy may be revised from time to time. The User can access the latest version of this Privacy Policy at 


11. Inquiries

If the User has any uncertainty about this Privacy Policy or questions, complaints, access and/or correction requests or comments on the handling of Personal Data related to the Services, the User should contact us via




12. Version


This Privacy Policy was updated on May 23, 2018.


13. Relevant Policies


LINE Pay Privacy Policy – LINE Information Provision Policy

LINE Pay Privacy Policy – Addendum for GDPR


14.  Applicable Law and Jurisdiction


This Privacy Policy shall be governed by and construed in accordance with the laws of Japan, excluding to the largest extent legally permitted by law any provisions of Japanese private international law as well as any provision of law that would result in the application of the law of a different jurisdiction. This shall be without prejudice to the protection of the mandatory provisions of the law of another Member State of the European Union that would be applicable in the absence of the present paragraph.


Any disputes arising from this Privacy Policy shall be subject to the exclusive jurisdiction of the Courts of Japan.