Acquired Information and Scope of Use
The Company shall use and acquire user information in the following ways:
・Information Registered by Users
To allow users to use the Service as smoothly as possible, and to promote effortless communication between users, users may be asked to register additional details such as profile information, character names, etc. Any profile information and character names displayed on the service, and any other information (text, pictures, video, etc.) registered or posted by users themselves to show other users, will be viewable to other users. Such submissions are optional, but the Service, in whole or in part, may be inaccessible when such information is not submitted.
・Information obtained via Promotional Events
There may be occasions where users will be asked to provide details such as their name, address, phone number, email address, gender, and date of birth etc., for the purposes of surveys, draws as well as other promotional events, where the Company requires these details to courier prizes, and for the delivery of purchased products, etc., to the users.
・User Contact Information
The Company collects user information when the user information is entered into the Company’s online inquiry form, including email address, device type, and OS type etc., to help establish the user's identity, for examination into reported problems and to provide an appropriate response to those inquiries.
Information on Use of the Service
To provide the best possible service to users, as well as for maintenance of sessions and security purposes, Cookies will be used to store user settings, to record access figures as well as monitoring usage patterns and statistics. Users can choose to deactivate Cookies, however in such circumstances users will not be able to use parts of the Service which require Cookies to be active such as those requiring users to login.
Upon access to the Service, the user’s IP address, browser type, and browser language etc., will be automatically obtained and stored. Such information will be used to analyze user environments, thereby enabling the Company to provide a better Service, as well as to prevent any unauthorized/fraudulent practices which interfere with normal Service operations.
Some of the Services may use location information transmitted from users' mobile phones/devices. The Company only uses such information within the scope that is necessary in order to provide the designated service. When users have not allowed their location information to be sent via the settings menu on their devices, location information will not be sent.
The users’ device information (OS type, serial number, advertising ID, etc.) may be acquired at times. The Company may also associate acquired advertising IDs with the internal identifiers given to each user. This information shall be used for the provision of a better service, as well as for identification purposes and prevention of any unauthorized/fraudulent practices which interfere with normal Service operations.
Purpose of Use
The Company shall use the acquired personal information for the following purposes listed below:
・to offer an undisturbed and smooth Service to users
・to prevent any unauthorized/fraudulent use of the Service
・to aggregate statistical data regarding the Service
・to conduct research and analysis aimed at reviewing and improving Services
・to enable the Company to deal effectively with user inquiries
・to provide information regarding the Service etc., as well as advertising information from our business partners
・to provide new future developments regarding the Service
・to draw winners for promotional events, courier gifts to those winners, and to deliver purchased products, etc.
・to perform identity checks when a user makes an inquiry etc.
・to notify users of any other important information regarding the Service and to contact users where necessary
Provision of Information
The Company will never provide user information to any third parties except under the following conditions:
・when users provide their advance approval to do so;
・when based on laws and regulations;
・when users violate the terms of conditions of the Service and there are reasonable reasons to determine that it is necessary to provide user information in order to protect the Company’s rights, assets or services etc.;
・when it is necessary to protect a person’s life, health or assets, and it is difficult to obtain users’ consent;
・when there is a special need to enhance public hygiene or promote the fostering of healthy children, and it is difficult to obtain users’ consent;
・when there is a need to cooperate in regard to a central government organization or a local government, or a person entrusted by them to perform affairs prescribed by laws and regulations, and when there is a possibility that obtaining users’ consent would interfere with the performance of the said affairs; and
・when the succession of the Company’s business, including the disclosure of user information, occurs by merger, business separation, business transfer or other reason.
The Company may entrust, to the extent the Company considers necessary to achieve the intended purpose concerning the use of the Service, the handling of personal information collected from users, in whole or in part, to trustees including companies located in the following countries or regions (Please click here(https://line.me/en/terms/policy/foreign-law/) to confirm the information regarding the systems of the protection of personal information in the countries or regions in which third-party recipients are located.). In such circumstances, the Company will adequately assess the eligibility of the trustee, impose a confidentiality agreement upon the trustee and so on, and will comply with the systems of the protection of personal information in the counties or regions in which third-party recipients are located and establish an appropriate information administration system.
Countries and regions to which personal information is transferred: Korea, Germany, the United States, Singapore, Taiwan, Thailand, Hong Kong, Indonesia, the Philippines, the Netherlands, Israel, Vietnam and India.
Shared Use of Information
The Company may share the user's personal information with a business partner, when a business partner's cooperation is needed in order to keep providing the Service to the user.
In such circumstances, the Company will inform the user regarding the purpose of information sharing, the name of the business partner and information manager, as well as the type of shared information involved before sharing the user’s personal information with such a business partner.
Third Party Modules
LINE uses third party advertising agencies to place advertisements on the Internet or in other media. To measure the effectiveness of the advertisements to determine how much to pay to the advertising agencies, we install third-party modules within the Apps. We may also install third-party modules within the Apps in order to help us understand how the Service is used. Details regarding the Apps in which such third party modules will he installed can be viewed here. (https://terms2.line.me/LGAPP_Fiksu/sp?lang=en)
Users may, through the procedures determined by the Company, send the Company a request for the disclosure of personal information. The Company, in turn shall disclose such information except under the following conditions:
・when the disclosure is likely to harm the life, body, property or other rights or interests of the user or any other third party
・when the disclosure is likely to severely interfere with the Company's proper operation
・when disclosure itself would constitute a violation of laws and/or regulations
・when the Company is unable to verify the user’s ownership of the personal information requested for disclosure.
After the disclosure, users may, through the procedures determined by the Company, send the Company a request to correct, add or delete the user’s personal information, if the users find personal information registered with the Company to be incorrect. Under such circumstances, the Company shall swiftly investigate the request, to the extent necessary to achieve the purposes of use, and correct, add or delete the personal information on the basis of the Company's findings.
When users request the disclosure by the Company of their personal information that is unable to be confirmed/accessed through the website for the Service, the Company may charge the users a certain fee for the disclosure procedures. The users can choose freely whether or not they will provide the Company with their personal information, however the users may be unable to use a part of the Service until they have provided the Company with the necessary information.
Privacy of Children
If a user under 15 is to use the Service and provide personal information, such user must only do so with the consent of his/her guardian.
- 14 December 2012
- 1 April 2013
- 22 May 2013
- 26 July 2013
- 22 October 2013
- 2 June 2014
- 1 July 2015
- 3 March 2016
- 27 July 2021