LINE MAN

Food Delivery/Convenience Goods Service Specific Terms

Last updated: January 28th, 2020

 

  1. 1. Definitions

Capitalized terms used but not defined in this Food Delivery/Convenience Goods Service Specific Terms shall have the meaning given to them in the Master Terms of Service.

"Deliveryman" means an employee or contractor of the Partner Company who will deliver the Delivery Item on behalf of, under supervision of, and quality control of the Partner Company, or the riders or the service providers the services of whom the Users can order via LINE MAN Application as the case may be.

"Drop-off Place" means a specific place in Thailand which is chosen by the User to have the Deliveryman deliver the Ordered Item to.

"Ordered Item(s)" means food and/or convenience goods ordered by the User and to be collected at restaurants, convenience stores, and/or grocery stores and delivered to the User.

"Partner Company Terms and Conditions" means the terms and conditions of the Partner Company regarding Food Delivery/Convenience Goods Service which may be amended and/or updated from time to time.

"Participating Restaurant/Store" means a restaurant, convenience store, or grocery store in Thailand which is chosen by the User to have the Deliveryman collect food and/or convenience goods.

"Food Delivery/Convenience Goods Service" means the service which the User orders the Deliveryman to collect food and/or convenience goods at restaurants, convenience stores, and/or grocery stores and deliver to the Drop-off Place.

 

  1. 2. Agreement

In addition to the terms specified in the Master Terms of Service, the User using the Food Delivery/Convenience Goods Service agrees to comply with the following terms.

2.1.    By clicking “LOG IN WITH LINE” button and proceeding to order the Food Delivery/Convenience Goods Service, the User represents and warrants that the User has read, understood, and agreed to the Partner Company Terms and Conditions for the use of the Food Delivery/Convenience Goods Service prior to ordering the Food Delivery/Convenience Goods Service.

2.2    Unless the User cancels the delivery in accordance with the conditions specified in clause 7 below, the User represents and warrants that he/she personally chose that the Deliveryman perform the Food Delivery/Convenience Goods Service.

2.3     The User agrees not to order any alcoholic beverages, cigarettes, or any items which require legal age verification. The Deliveryman reserves the right to reject collection and delivery of any of the said items.

2.4     The User is responsible for ensuring that the information provided by the User, including but not limited to his/her name, contact details, and address specified in the order are complete and accurate.

2.5    The User agrees and acknowledges that in addition to the Master Terms of Service and the Food Delivery/Convenience Goods Service Specific Terms, the Food Delivery/Convenience Goods Service is also subject to the Partner Company Terms and Conditions.

 

  1. 3. Disclaimer of Warranty

3.1     The Company disclaims any and all representations, conditions and warranties, whether express or implied, for the preparation, satisfactory quality, fitness for purpose, merchantability, and delivery of the Ordered Items.

3.2     Any order placed by the User is subject to product availability, delivery capacity, and acceptance by the Company and the Participating Restaurant/Store.

3.3    The Company does not have any involvements in delivering illegal or infringing Ordered Items.


  1. 4. Ordering

4.1     After the User clicks the "Confirm Order" button, the system automatically matches the User's order with the chosen Deliveryman.

4.2     The Deliveryman/ Participating Restaurant/Store will check with the Participating Restaurant/Store with respect to product availability, delivery capacity, and acceptance by the Participating Restaurant/Store. Once the Participating Restaurant/Store confirms the order, there will be a confirmation page (showing a list of the Ordered Items, and the total price thereof entered by the Deliveryman) for the User's confirmation; as applicable.

4.3     The User is required to inform the Deliveryman immediately before clicking the "Confirm" button on the confirmation page if any details are incorrect; as applicable.

4.4     If the Ordered Items are not available or if there is no delivery capacity, the Deliveryman/ Participating Restaurant/Store will inform the User by message or other functions via the LINE Chat Application or a phone call.


  1. 5. Price and Payment

5.1     All prices listed on the LINE MAN Application for foods and convenience goods by the Participating Restaurant/Store reflect the prices that the Participating Restaurant/Store charges at the time of listing which may be updated from time to time. If the price listed is not current and the Participating Restaurant/Store informs the Deliveryman immediately after placing the order, the Deliveryman will contact to inform the User about the price difference and the User can choose to cancel the order immediately after being informed. Specified prices may be inclusive or exclusive of the relevant sales tax and the Food Delivery/Convenience Goods Service fee, as indicated in the price list or price notification.

5.2     The Service fee in full occurs immediately once the User clicks the "Confirm" button on the confirmation page. The User is required to pay the Food Delivery/Convenience Goods Service fee and the price for the Ordered Items in cash directly to the Deliveryman at the Drop-off Place, through Rabbit LINE Pay, or by other methods which may be changed by the Company from time to time.  

5.3     The User will be solely responsible for all communication costs with the Deliveryman.


  1. 6. Delivery

6.1     The delivery periods as displayed on the LINE MAN Application are approximate only and are subject to change depending on many factors including but not limited to the traffic, the queues at the Participating Restaurant/Store.

6.2     All risk in foods and convenience goods ordered shall pass to the User upon delivery.

6.3     If the User fails to accept the Ordered Items at the time they are ready for delivery, or the Deliveryman is unable to deliver the Ordered Items at the Drop-off Place due to the User's inaccurate input of name, contact details, and/or address, or the Deliveryman not being able to contact the User, then these items shall be deemed to have been delivered to the User, and all risks and responsibilities in relation to these items shall pass to the User. Any storage and other costs which the Deliveryman incurs as a result of the inability to deliver shall be the User's responsibility and the User shall indemnify the Deliveryman in full for such costs, the Food Delivery/Convenience Goods Service fee, and the full price of the Ordered Items.


  1. 7. Cancellations

The conditions for cancellation of the Food Delivery/Convenience Goods Service may cause additional charge subject to cancellation policy.

https://terms2.line.me/lineman_food_convenience_cancellation_policy_2/sp?lang=en