LINE MAN
LINE MAN MART Service Specific Terms
Last updated: October 11th, 2021
Capitalized terms used but not defined in this LINE MAN MART Service Specific Terms shall have the meaning given to them in the Master Terms of Service.
"Deliveryman" means an employee or contractor of the Partner Company who will deliver the Goods on behalf of, under supervision of, and quality control of the Partner Company, or the riders or the service providers the services of whom the Users can order via LINE MAN Application as the case may be.
"Drop-off Place" means a specific place in Thailand which is chosen by the User to have the Deliveryman deliver the Goods to.
"Goods" means fresh foods, beverage, goods and services ordered by the User and to be collected at convenience stores, and/or grocery stores and delivered to the User.
"Partner Company Terms and Conditions" means the terms and conditions of the Partner Company regarding LINE MAN MART Service which may be amended and/or updated from time to time.
"Participating Store" means a convenience store, or grocery store in Thailand which is chosen by the User to have the Deliveryman collect Goods.
"LINE MAN MART Service" means the service which the User orders the Deliveryman to collect Goods at convenience stores, and/or grocery stores and deliver to the Drop-off Place.
In addition to the terms specified in the Master Terms of Service, the User using the LINE MAN MART Service agrees to comply with the following terms.
2.1. By clicking “LOG IN WITH LINE” button and proceeding to order the LINE MAN MART Service, the User represents and warrants that the User has read, understood, and agreed to the Partner Company Terms and Conditions for the use of the LINE MAN MART Service prior to ordering the LINE MAN MART Service.
2.2 Unless the User cancels the delivery in accordance with the conditions specified in clause 7 below, the User represents and warrants that he/she personally chose that the Deliveryman perform the LINE MAN MART Service.
2.3 The User agrees not to order any alcoholic beverages, cigarettes, or any items which are restriction or limitation. The Deliveryman reserves the right to reject collection and delivery of any of the said items.
2.4 The User is responsible for ensuring that the information provided by the User, including but not limited to his/her name, contact details, and address specified in the order are complete and accurate.
2.5 The User agrees and acknowledges that in addition to the Master Terms of Service and the LINE MAN MART Service Specific Terms, the LINE MAN MART Service is also subject to the Partner Company Terms and Conditions.
3.1 The Company disclaims any and all representations, conditions and warranties, whether express or implied, for the preparation, satisfactory quality, fitness for purpose, merchantability, and delivery of the Goods.
3.2 Any order placed by the User is subject to product availability, delivery capacity, and acceptance by the Company and the Participating Store.
3.4 The Company does not have any involvements and shall not responsible for any advertisements or representation and warranties of the Goods as specified in the details of Goods on LINE MAN MART Service.
4.1 After the User clicks the "Confirm Order" button, the system automatically matches the User's order with the chosen Deliveryman.
4.2 The Deliveryman/ Participating Store will check with the Participating Store with respect to product availability, delivery capacity, and acceptance by the Participating Store. Once the Participating Store confirms the order, there will be a confirmation page (showing a list of the Goods, and the total price thereof entered by the Deliveryman) for the User's confirmation; as applicable.
4.3 The User is required to inform the Deliveryman immediately before clicking the "Confirm" button on the confirmation page if any details are incorrect; as applicable.
4.4 If the Goods are not available or if there is no delivery capacity, the Deliveryman/ Participating Store will inform the User by message or other functions via the LINE Chat Application or a phone call.
4.5 When Deliveryman has delivered the Goods to the User, the User shall has no right to refuse or cancel the Goods in any cases, unless the received Goods fails to meet with the ordered Goods as specified in the list of Goods.
5.1 All prices listed on the LINE MAN Application for Goods by the Participating Store reflect the prices that the Participating Store charges at the time of listing which may be updated from time to time. If the price listed is not current and the Participating Store informs the Deliveryman immediately after placing the order, the Deliveryman will contact to inform the User about the price difference and the User can choose to cancel the order immediately after being informed. Specified prices may be inclusive or exclusive of the relevant sales tax and the LINE MAN MART Service fee, as indicated in the price list or price notification.
5.2 The Service fee in full occurs immediately once the User clicks the "Confirm" button on the confirmation page. The User is required to pay the LINE MAN MART Service fee and the price for the Goods in cash directly to the Deliveryman at the Drop-off Place, through Rabbit LINE Pay, or by other methods which may be changed by the Company from time to time.
5.3 The User will be solely responsible for all communication costs with the Deliveryman.
5.4 When the User pays for the Ordered Items and the Service fee by cash payment to the Deliveryman or by any other channel to the Company, the Company shall reserve the right to not refund any money to the User in any cases.
6.1 The delivery periods as displayed on the LINE MAN Application are approximate only and are subject to change depending on many factors including but not limited to the traffic, the queues at the Participating Store.
6.2 All risk in Goods ordered shall pass to the User upon delivery.
6.3 If the User fails to accept the Goods at the time they are ready for delivery, or the Deliveryman is unable to deliver the Goods at the Drop-off Place due to the User's inaccurate input of name, contact details, and/or address, or the Deliveryman not being able to contact the User, then these items shall be deemed to have been delivered to the User, and all risks and responsibilities in relation to these items shall pass to the User. Any storage and other costs which the Deliveryman incurs as a result of the inability to deliver shall be the User's responsibility and the User shall indemnify the Deliveryman in full for such costs, the LINE MAN MART Service fee, and the full price of the Goods.
The conditions for cancellation of the LINE MAN MART Service may cause additional charge subject to cancellation policy.
https://terms2.line.me/lineman_food_convenience_cancellation_policy_2/sp?lang=en
8.1 In the event of the Goods are damaged during the delivery from the Deliveryman under the service of LINE MAN MART, the Company will consider and compensate for the damages of Goods caused by delivery under the Claim Conditions of LINE MAN MART but shall not exceed the total maximum value of 3,000 baht per 1 order.
8.2 The User must submit the photo of the damaged Goods and order number along with the details of the damages and send to support@lmwn.zendesk.com or via Live Chat on the application within 24 hours from the receipt of the Goods. Otherwise, the Company shall consider that the User has waived the right to receive the compensate in the full amount.
8.3 The Company shall not be liable for any losses or damages due to the following cases hereunder:
(1) Any losses or damages arising from the force majeure event or any circumstances beyond the control of the Deliveryman/Company;
(2) Any losses or damages arising from delayed delivery of any Goods;
(3) Any losses or damages arising from the Goods or the packaging of the Goods, which is not suitable for the condition of the Goods or for the delivery by motorcycle;
(4) Any losses or damages due to the actions of the User or the Participating Store.