Master Terms of Service

LINE MAN Master Terms of Service

Last updated: November 13, 2023^,

Thank you for your interest in using LINE MAN Application. By clicking “LOG IN WITH LINE” button before proceeding to use the LINE MAN Application, it means that you have read, understand, and agree to these LINE MAN Master Terms of Service (the "Master Terms of Service"), the Specific Terms and Conditions and the Partner Company Terms and Conditions specified herein below, which govern your use of LINE MAN Application in Thailand. Please read the Master Terms of Service, the Specific Terms and Conditions and the Partner Company Terms and Conditions carefully as it affects your rights and obligations. If you do not agree with the Master Terms of Service, the Specific Terms and Conditions or the Partner Company Terms and Conditions, please do not continue using LINE MAN Application.

1. Definitions

Unless specifically defined in the Specific Terms and Conditions of each of the Service, the following terms shall be defined as follows:

"Company" means LINE MAN Corporation Pte. Ltd. who develops, owns, and operates LINE MAN Application; without being involved in providing the Service itself. The Company neither functions as a transport business operator or messenger norowns/operates/employs any vehicles, drivers or messengers.

"LINE Chat Application" means a communication platform application developed, owned, and operated by the Company that allows the Users to instantly exchange information, including but not limited to texts, images, video, audio, and to make a voice or video call on compatible electronic devices of the Users.

"LINE MAN Application" means an application or website developed, owned, and operated by the Company that allows the Users to request for the Services from the Partner Company and/or the Service Provider.

"Food Delivery Service Specific Terms" means the terms and conditions specifically applicable to the Food Delivery/Convenience Goods Service that can be found at https://terms2.line.me/lineman_specific_terms_food_1/sp?lang=en.

"LINE MAN MART Service Specific Terms" means the terms and conditions specifically applicable to the LINE MAN MART Service that can be found at https://terms2.line.me/lineman_specific_terms_mart_3/sp?lang=en.

"LINE MAN Ride Service Specific Terms" means the terms and conditions specifically applicable to the LINE MAN Ride Service that can be found at https://terms2.line.me/lineman_specific_terms_ride_2/sp?lang=en.

"Messenger Service Specific Terms" means the terms and conditions specifically applicable to the Messenger Service that can be found at https://terms2.line.me/lineman_specific_terms_messenger_2/sp?lang=en.

"Partner Company" means a relevant third-party entity who accepts to provide the Services requested by the Users via LINE MAN Application.

"Service" means (i) the Food Delivery Service; (ii) the LINE MAN MART Service; (iii) the Messenger Service; and/or (iv) the LINE MAN Ride Service, each of which is provided and completely handled by the third-party Partner Company or the Service Provider (in respect of types of Service), which the Users can order via LINE MAN Application.

"Service Provider" means the Deliveryman, who acts on behalf of the Partner Company, or the Driver, or the riders or the service providers the services of whom the Users can order via LINE MAN Application as the case may be.

"Specific Terms and Conditions" means (i) the Food Delivery Service Specific Terms; (ii) the LINE MAN MART Service Specific Terms; (iii) the Messenger Service Specific Terms; (iv) the Parcel Service Specific Terms; and/or (v) the LINE MAN Ride Service Specific Terms.

"User Account" means an online account created by the Company for each User in the LINE MAN Application upon registration, through which the User can order the Service provided by the Partner Company or the Service Provider.

"User, You, or you" means the user of the LINE MAN Application who orders the Service from the Partner Company or the Service Provider.

“Mobile Banking” means services to facilitate financial transactions, and/or financial information services to User for payment of Services of the Company on LINE MAN Application through any bank applications the User has with any banks via mobile phone, mobile electronics or any other device that can be used to make transactions or that can use Mobile Banking service to complete the transaction. The Company reserves the right to change the scope of Mobile Banking service as the Company deems appropriate.

“LINE MAN Credit” means the monetary amount incurred when an order successfully paid with mobile banking has been changed by reducing such monetary amount or has been partially or completely cancelled. The amount displayed in the system will only be equal to the amount paid by the user in the canceled order, of which the users will not be able to choose to top up additional money in LINE MAN Credit via other channels.

“Tip” means a certain amount of money that the User gives to the Service Provider for services given to himself/herself, where the money is an extra in addition to the payment for the product or service fees via application.

2. Agreement

2.1 User confirms that he/she has reached the legal age or obtained parental consent to use the LINE MAN Application and the Services.

2.2 User understands and agrees that the LINE MAN Application's function is a platform to automatically match the User with the Service Provider for the provision of the Services.

2.3 If the User does not agree with the automatically-matched Service Provider, he/she is entitled to cancel the order in accordance with the Specific Terms and Conditions applicable to each Service.

2.4 User will not solicit, divert or attempt to solicit or divert any business from the Company in Thailand or interfere with the Company's business relationship with any Service Provider and/or Partner Company whom you have become acquainted or ordered Services from as the direct or indirect result of your use of the LINE MAN Application in Thailand.

2.5 By using LINE MAN Application, the User agrees that:

2.5.1 User will only use the Service for lawful purposes;

2.5.2 User will only use the Service for the purpose for which it is intended to be used;

2.5.3 User will not use LINE MAN Application and/or the Service for fraudulent purposes;

2.5.4 User will not use LINE MAN Application and/or the Service for purposes other than obtaining the Service; and

2.5.5 User will not impair or circumvent the proper operation of the network which LINE MAN Application and/or the Service operate(s).

2.6 User has read and agreed to the Specific Terms and Conditions for each Service.

2.7 For use of the Service, the User agrees to comply with these Master Terms of Service in all aspects. User warrants and affirms that the information the User provide to the Company for the purpose of use of the Service is true, complete, up-to-date and accurate. The Company does not have duties or responsibilities whether direct or indirect if the information provided by the User is false, not up-to-date, incomplete or inaccurate.

3. Disclaimer of Warranty

3.1 As the Company is not involved in any part of the Service, the Company does not guarantee performance of the Service Provider nor any action by the Service Provider, whether it be willful or with negligence.

3.2 The Company makes no representation, warranty, condition (whether express or implied), or guarantee as to the reliability, safety, timeliness, quality, suitability or availability of any Services, the LINE MAN Application and/or the software. The Company disclaims all representations, conditions or warranties express or implied, that (a) the use of the Service and/or the LINE MAN Application will be of satisfactory quality, secure, timely, uninterrupted or error-free or operate in combination with any other hardware, software, system or data, (b) the Service and/or the LINE MAN Application including the quality of any products, services, information, or other materials purchased or obtained by you through the LINE MAN Application will be fit for purpose, meet your requirements or expectations and (c) any stored data will be accurate or reliable.

3.3 The Company disclaims any and all representations and warranties for late Services, non-performance or cancellation of the Services due to the User's inaccurate input such as recipient's name, contact details, and/or address or the User's not confirming information or the Service Provider not being able to contact the User.

3.4 The Company does not represent and warrant that LINE MAN Application and/or related software will be without any delay, error, viruses or malicious software and does not warrant that the data, features, functions, or any other information offered on or through the LINE MAN Application or any referenced materials will be accurate, useful, or corrected. However, the Company will use its reasonable efforts to prevent such occurrences from occurring.

4. Payment Method and Conditions

4.1 The User may make a payment immediately at the end of the Service or after confirmation of use of the Service by cash or other non-cash methods such as credit card, debit card and others.

4.2 User may choose to pay the Service fee and the price of relevant items (as applicable) in cash directly to the Service Provider, through Rabbit LINE Pay, or by other available methods. If the Service fee and/or price of relevant item (as applicable) are/is to be paid in cash, the User agrees to prepare a cash amount that is equal to or close to the amount of the Service fee.

4.3 The conditions for payment of the Service fee may vary for each of the Service and are subject to the Specific Terms and Conditions of each of the Service.

4.4 If the User refuses to pay the Service fee and/or the price of relevant items (as applicable), due under the conditions of the Specific Terms and Conditions of each of the Service, the User will be prevented from making any additional order in the LINE MAN Application until the outstanding amount is settled.

4.5 The Service Provider reserves the right to contact the User to perform necessary action in relation to the Service, including but not limited to collecting the unpaid amount incurred from using the Service.

4.6 Once the Service fee and/or the price of relevant items (as applicable), have been collected in accordance with the payment terms in the Specific Terms and Conditions for each of the Service, all payments are non-refundable and non-exchangeable, except in the case of misconduct, fraud and/or gross negligence of the Service Provider. In such case, the Company would act only as the contact point between the User and the Partner Company and/or the Service Provider, as the case may be. The Partner Company and/or the Service Provider, as the case may be, is solely responsible for any refund due to the User. The Company shall not be, jointly or separately, held liable to the User for the refund.

4.7 User is not required to pay a gratuity or a tip to the Service Provider. However, the User is entitled to do so by paying a tip, in cash, directly to the Service Provider who provides the User the Service. Tips are voluntary and are not part of the Service fee.

5. Mobile Banking and LINE MAN Credit

5.1 Mobile Banking and LINE MAN Credit are for Food Delivery Service only, which may include other services as determined by the company in the future.

5.2 Users can choose to pay for the Services on the LINE MAN Application with Mobile Banking, which when the User clicks to confirm the order, the user will be redirected to the bank transaction page to make payment, and when the payment is completed, the system will bring the user back to the Lineman application again.

However, if a successful Mobile Banking order is cancelled, LINE MAN Application will refund such payment in the form of LINE MAN Credit to be used for the next order via mobile banking. For subsequent Mobile Banking order, the system will automatically deduct money from the user's LINE MAN Credit to pay for the Services that are paid through the Mobile banking system. If the total balance of LINE MAN Credit is insufficient to pay for the Services of the order, User can pay with additional Mobile Banking methods.

5.3 If there is a transaction related problem that occurs on the bank's application page, the User must contact the account holder’s bank. The Company is not responsible for any transactions between Users and banks.

5.4 The User can withdraw LINE MAN Credit in cash to the User's bank account at any time. The User acknowledges and accepts that he has been notified by the Company on the methods and procedures for proper use and management of the system. The User can withdraw the Lineman credit by submitting evidence in the channels specified by the Company based on the details specified by the Company. However, withdrawals from LINE MAN Credit can only be to the full amount of LINE MAN Credit that appears in the User's LINE MAN application at a time of withdrawal. Partial withdrawal is not possible. The process of withdrawing money from LINE MAN Credit takes no more than 14 days from the transaction completion date.

5.5 The User agrees that all documents and/or evidences, including personal data relating to aforementioned Mobile Banking of which the company has prepared per the user's wishes in accordance with this Master Terms of Service, are accurate and binding to the User in all respects.

6. Limitation of liability

6.1 The Company develops, owns, and operates the LINE MAN Application which serves as only a technology platform for the User, without being involved in providing the Service itself. The Service is completely handled by the Partner Company and/or the Service Provider (as the case may be). Thus, the Partner Company and/or the Service Provider (as the case may be) are/is solely responsible for any damage, claims, and liability arisen from performing the Service.

6.2 To the maximum extent permitted by applicable law, the Company shall not be, jointly or separately, liable to the User for any losses or damages incurred in connection with or as a result of the Service. User acknowledges and agrees that the entire risks arising out of the User's use of the Service remain solely and absolutely with the User and the User shall have no recourse whatsoever to the Company, except where such losses or damages were caused by the Company's breach of these Master Terms of Service, fraud, or gross negligence on the part of the Company itself.

7. Cancellations

7.1 User is entitled to cancel the order of the Service in accordance with the Specific Terms and Conditions applicable to each Service. Cancellation fees may apply, the details are as specified in Food Delivery/LINE MAN MART Goods Service Cancellation Policy.

7.2 Cancellation, product return or refund It will be done by the company's payment service provider using the methods and conditions as specified by the company and/or payment service providers determined from time to time.

8. Indemnification

User agrees to defend, indemnify, and hold harmless the Company against all claims, expenses, and attorney's fees arising from: (a) any breach of the Master Terms of Service by the User; (b) any fraud, misconduct, or gross negligence by the User; (c) any misuse of the LINE MAN Application by the User; and (d) any violation of any law or regulation by the User.

9. User Account

9.1 User agrees to use the User's account (ID) and password on the LINE Chat application and/or any other applications or platforms as specified by the Company (“User Account”), which has been verified and confirmed by LINE Chat Application for applying to use the Company's services.

9.2 In order to use LINE MAN Application, the User is required to have the LINE Chat Application. The Company may send the User messages/notifications as part of the normal business operation of the User's use of the LINE MAN Application via the LINE MAN Application and/or the LINE Chat Application.

9.3 User must register, hold, and maintain the security and confidentiality of your User Account. This includes, but is not limited to, keeping the User's username and password private and not sharing private information regarding the User's User Account with anyone. The Company is not responsible or liable for any direct or indirect loss or damage which has incurred or may incur from the use of the User's User Account by a third party, regardless of the User's knowledge of the use.

9.4 User agrees to not

(A) violate this Master Terms of Service and/or Specific Terms and Conditions and/or Partner Company Terms and Conditions and/or any others terms and conditions of the Company;

(B) act an illegal, dishonest, harassing, fraudulent, threatening, threatening or defamatory behavior;

(C) misuse of the Discount Coupon, such as selling the Discount Coupon at prices higher/lower than the Discount Coupon price, or using a larger amount of Discount Coupon than is necessary, etc.;

(D) Upload, email, post, transmit, or otherwise make available any content in a manner that is unlawful, harmful, threatening, harassing, or shocking, cause suffering, deceive, defame, be vulgar, obscene, defamatory, politically sensitive, invasive of another's privacy, offensive, racially or ethnically offensive or content that the user does not have the right to make available under the law or under a contractual or authorization relationship. or content that is spam, junk email, chain letters, or otherwise inappropriate content. Unethical, untrue, fraudulent, or deceptive; and

(E) Perform any action or use an User ID that is considered a violation of laws, regulations, orders, policies, guidelines.

9.5 User Account is non-transferable to others.

9.6 The Company reserves the right to temporarily or permanently suspend and/or cancel the User Account at any time. The following performance: (A) any violation of these Master Terms of Service, the Specific Terms and Conditions and/or the Partner Company Terms and Conditions and/or any others terms and conditions of the Company, (B) act an illegal, dishonest, harassing, fraudulent, threatening, threatening or defamatory behavior, (C) misuse of the Discount Coupon, such as selling the Discount Coupon at prices higher/lower than the Discount Coupon price, or using a larger amount of Discount Coupon than is necessary, etc., (D) Upload, email, post, transmit, or otherwise make available any content in a manner that is unlawful, harmful, threatening, harassing, or shocking, cause suffering, deceive, defame, be vulgar, obscene, defamatory, politically sensitive, invasive of another's privacy, offensive, racially or ethnically offensive or content that the user does not have the right to make available under the law or under a contractual or authorization relationship. or content that is spam, junk email, chain letters, or otherwise inappropriate content. Unethical, untrue, fraudulent, or deceptive, and (E) Perform any action or use an User ID that is considered a violation of laws, regulations, orders, policies, guidelines. may lead to suspending and/or cancelling the User's User Account by the Company without prior notice, including but not limited to restricted rights to participate in any Company activities or refuse to apply for new services of the Company or being prosecuted no matter the criminal case or civil cases and claim compensation for damages and losses as the Company deems appropriate.

9.7 Users may cancel their User Account on the LINE MAN Application by clicking to cancel the User Account on the LINE MAN Application yourself. In this regard, (A) the User Account will be immediately suspended; (C) the information on the User Account, such as product order history, favorite restaurants, locations, payment methods, discount coupons, messages will be deleted from the Company's system within 3 days after the date the User cancels the User Account on the LINE MAN Application; (C) after 30 days from the date the User cancels the User Account on the LINE MAN Application, the information in the User Account, such as order history, favorite restaurants, locations, payment methods, discount coupons, and messages will be permanently deleted from the Company's system; and (d) the Company may retain some information after canceling the User Account for the purpose of complaints, or any legal action.

10. Gratuity (Tip)

10.1 If a service has an option for gratuity (Tip), Users may use this option to set the tip amount for the Service Provider, where the tip will automatically be charged as service fee. Once the payment is completed, under no circumstance shall the user be able to request for a refund of the Tip amount.

10.2 Tip are solely the Service Provider's income. The Company has no rights and obligations in relation to Tip. and not considered as the Company's income.

10.3 Tip is a voluntary gratuity which User provides as an additional amount to Service Providers directly via LINE MAN Application. Therefore, the Company neither provide guarantee for any tipping nor assume any responsibility for any damage incurred to User or Service Provider from tipping, including damages incurred from usage of the Tip option for any other purpose.

11. Review

11.1 User can express opinions or share the service experience of using Partner Company's Service which is a restaurant or a store that sells food, beverages, goods or services through LINE MAN Application.

11.2 If User’s reviews or comments contains contents that are distorted, inaccurate, out-of-date, illegal or unfair, User shall be solely liable for any losses or liability incurred, whether civil or criminal, and shall solely indemnify and hold harmless Company, LINE MAN, Partner Company and/or Service Provider.

11.3 To review Partner Company, User must strictly adhere to the LINE MAN Merchant Review Policy. (Read more at: https://terms2.line.me/lineman_restaurant_review_1?lang=en)

12. Order History

12.1 Order History: Order History (items purchased, purchase date and time, purchase prices and payment method) will be available for User for a period of ninety (90) days from the date of purchase or service through the LINE MAN Application

12.2 Correction of Errors and other claims: If User becomes aware of any error of Order History or any other claims or information requests regarding the service, please contact the Help Center in the LINE MAN Application and provide the relevant information for consideration by the Company. Any claims related to any error of Order History must be made within ninety (90) days after the date of purchase or service, otherwise it shall be deemed a waiver by User for any claim or complaint and the Company will be released from all liability resulting from the error of Order History. In this respect, the Company will not be required to correct the error or claim, unless otherwise required by law.

13. Promotional Campaigns

13.1 The Company may create promotional codes under any campaigns that may be (i) redeemed for credits in the User Account which can be used to pay for the current or future orders up to the value of such credits or may be used to make a one-time payment of Service fee in any current or future order; or (ii) used to receive benefits from any third parties who are the Company's commercial partners. Usage of such promotional codes is subject to additional terms and conditions that the Company establishes per each promotional code/campaign. If the User uses such promotional code in LINE MAN Application, the User represents and warrants that he/she has read and agreed to such additional terms and conditions before proceeding to order the Service in the LINE MAN Application.

13.2 User agrees that the User will use promotional code for the specific intended purposes as set out in the additional terms and conditions for each relevant promotional code/campaign and in a lawful manner.

13.3 The promotional code and/or campaigns may be cancelled and/or disabled by the Company, at any time for any reason, without bearing any liability to the Company.

13.4 The promotional code and/or campaigns cannot be exchanged for cash.

13.5 The promotional code and/or campaigns may expire prior to your actual use.

13.6 The Company reserves the right to deduct credits in the User Account or any benefits obtained through the use of promotional code in the event that the Company determines or believes that the use or redemption of the promotional code was in error, fraud, illegal or in violation of the terms and conditions of each promotional code and/or campaigns.

14. Discount Coupon

14.1 Users may receive a discount coupon (LINE MAN Coupon) from the Company's system or Merchant or marketing promotional activities, or by any other means as determined by the Company The conditions for using Discount Coupon are in accordance with the terms and conditions set by the Company as specified from time to time.

14.2 If User uses the Discount Coupon in conjunction with an order for any goods/services . The said goods/services order was canceled for any reason. The said Discount Coupon cannot be used again in any case.

14.3 The Discount Coupon cannot be transferred to the third party or exchanged for cash at all cases.

14.4 If User receives the Discount Coupon illegally, the Company reserves the right to immediately reject the User's use of the said Discount Coupon without prior notice and the Company may take any legal action as it deems appropriate.

14.5 The Company may cancel the Discount Coupon or suspend the User's right to use the Discount Coupon at any time at the sole direction of the Company.

14.6 User agrees to be solely responsible for any tax burden resulting from the receipt, or using the Discount Coupon. The Company may withhold such taxes at the time or after ordering the said goods/services .

15. LINE MAN Cashback

15.1 User may receive a LINE MAN Cashback at the rate as decided by the Company after completing to buy the goods/services from the Company by User. If User returns, refunds or cancels the goods/services on LINE MAN Application on the said order. User shall not receive the LINE MAN Cashback at all cases.

15.2 Users is entitled to use the LINE MAN Cashback for next order of goods/services on LINE MAN Application in accordance to the terms and conditions, period as specified by the Company from time to time.

15.3 If Users uses LINE MAN Cashback with any goods/services order, the aforesaid goods/services ’s order has canceled for any reason, LINE MAN Cashback shall be eligible for use at all time.

15.4 The LINE MAN Cashback cannot be transferred to the third party or exchanged for cash at all cases.

15.5 The Company may cancel the LINE MAN Cashback or suspend the User's right to use the LINE MAN Cashback at any time at the sole direction of the Company.

15.6 User agrees to be solely responsible for any tax burden resulting from the receipt, or using the LINE MAN Cashback. The Company may withhold such taxes at the time or after ordering the said goods/services .

16. Delivery

16.1 The Company may procure the Rider of the Company for delivering the food on LINE MAN Food Delivery Service, and LINE MAN MART Service on LINE MAN Application of the Company for User. User agrees to use the LINE MAN Food Delivery Service, and LINE MAN MART Service and comply with the Food Delivery Service Specific Terms and LINE MAN MART Specific Terms of the Company.

16.2 User may use the LINE MAN Ride Service or LINE MAN Messenger Service for delivering the parcel or transportation. In this regard, User agrees to comply with the terms and conditions of LINE MAN Ride Service or LINE MAN Messenger Service as stipulated in LINE MAN Ride Service Specific Terms and LINE MAN Messenger Service Specific Terms of the Company.

16.3 If User does not use the LINE MAN Food Delivery Service, LINE MAN MART Service, LINE MAN Ride Service, and/or LINE MAN Messenger Service on LINE MAN Application of the Company or User agrees to any delivery service and/or details other than those specified on the Company's System. The Company reserves the right not to be responsible for any losses or damage arising from such matters in every case.

17. Terms and Conditions for Return of Goods

17.1 Users may return goods on LINE MAN MART Service on the LINE MAN Application of the Company in accordance to the Terms and Conditions for Return of Goods https://terms2.line.me/lineman_mart_returning_product_policy_2/sp?lang=en of the Company.

17.2 If User returns the goods on LINE MAN MART Service on the LINE MAN Application of the Company, User will receive the money which is paid for the product back from the Merchant through the Company's system. after deducting expenses (if any) within the date specified by the Company through the channel which User made payment.

18. Network access and devices

18.1 User is solely responsible for obtaining the data and/or network access to use the LINE MAN Application. If the User accesses and uses the LINE MAN Application on his/her mobile device, he/she is also responsible for any applicable fee from his/her telecommunications Service Provider.

18.2 The Company does not guarantee that the LINE MAN Application will always function properly on any particular device.

18.3 LINE MAN Application may be subject to malfunctions and/or delays inherent in the use of the internet, internet speed, and traffic in electronic communications including the device used by the User or the Service Provider being faulty, not connected, out of range, switched off or not functioning. The Company is not responsible for any delays, delivery failures, service failures, damages or losses resulting from such problems.

19. Intellectual property

The Company owns all intellectual property rights to visual interfaces, graphics, design, compilation, information, products, software, services or other elements of the LINE MAN Application, source code, and/or related software (the “Materials”). The Company only grants the User a non-exclusive, non-transferable and non-assignable license to use the LINE MAN Application, and/or related software for ordering the Service from the Partner Company and/or the Service Provider. User may not sell, license, distribute, copy, modify, publicly perform or display, communicate to the public, transmit, publish, edit, adapt, create derivative works from, or otherwise make unauthorized use of the Materials. The Company reserves all rights not expressly granted in these Master Terms of Service.

20. Reporting of the Intellectual Property Rights Infringement

20.1 Posting goods for sale on the Company's Application is an independent act of the Merchant. The Company is only a service provider that provides the platform for buying and selling goods online. The Products and intellectual property rights (i.e. content, trademarks, etc.) service marks, brand names, logos, copyrights, and other intellectual property with all ownership rights) of any goods on the Company's Application, it is considered to be owned by the Merchant solely.

20.2 The Company is not allow to sell the goods which is infringed the Intellectual Property Right of the owner of the goods and/or any other persons (“Owner of IPR”) at all cases.

20.3 If you, the Owner of intellectual property rights, find that your intellectual property rights have been infringed. You can notify the company. Find out by filling out the Intellectual Property Rights Infringement Complaint Form and send evidence and explain details to https://docs.google.com/forms/d/1G0f-CWh9xjaIfgC7KVHtfVSanO586qCP4PlgW-RWmSw/edit

The Company will investigate your complaint of Intellectual Property Rights Infringement and contact you back within a reasonable time. You acknowledge that the complaints in this section are complaints regarding Intellectual Property Rights Infringement only.

20.4 The complaint of Intellectual Property Rights Infringement according to the form specified by the Company in accordance with Section 20.3, you must provide details and proceed as follows:

(A) Give your first and last name, or the name of the legal entity, your address, phone number, and email address. The aforesaid information must be possible to reach the Owner of IPR.

(B) submit evidence showing that you are the Owner of IPR to the goods that is claimed to be infringed;

(D) certify that the information you are complaining about is true;

(E) electronically signed by the Owner of IPR or representative of the Owner of IPR; and

(F) submit a copy of the identification card of the Owner of IPR. (In the case of a juristic person: A copy of company certificate and a copy of the director's identification card) (in the case of authorization: a copy of the power of attorney, documents granting the power of attorney, and attorney documents)

20.5 Following an investigation by our company, the Company were able proof that the goods that were the subject of the complaint truly infringed against your Intellectual Property Rights. The Company will immediately remove such products from the Company's Application. However, the Company is not responsible for any damages, or loss due to Intellectual Property Rights Infringement of the Merchant in all cases.

20.6 If your Intellectual Property Rights Infringement Complaint is knowingly made, or there is reason to know that the information in the complaint is false which causes the company removes the complained goods from the Company's Application, or suspend the sale of such goods on the Company's Application. You, as the complainant, are responsible for any damages resulting from false notifications as determined by the Company.

21. Privacy Policy

Your privacy is very important to the Company, and the Company have provided Privacy Policies to explain our privacy practices in detail. (The Privacy Policies can be found via the links on our platforms and websites). Please review the Privacy Policies carefully to understand how the Company collect and use the information associated with User Account and the use of the Services (the “User Information”). By using the Services or providing information on the Site, User:

(i) consent to our collection, use, disclosure and/or processing of your personal data and User Information as described in the Privacy Policies;

(ii) warrant that any personal data that User have given to the Company are accurate, up-to-date, complete, and not misleading as of the date:

(User further acknowledge that User are responsible for notifying the Company of any changes in User’s personal data so that the Company can adjust User’s information to be as accurate, up-to-date, complete and not misleading as possible. In the event that User fails to notify the Company of any changes to User’s personal data, the personal data under our control shall be deemed to continue to be accurate, up-to-date, complete, and not misleading as of present day.

Notwithstanding the above, User acknowledges and agrees to waive and forfeit any right to contest or take any legal action against the Company for the inaccuracy, outdatedness, incompleteness, or misleading quality of your personal data under our control)

(iii) agree and acknowledge that the proprietary rights of your User Information are jointly owned by you and the Company; and

(iii) shall not, whether directly or indirectly, disclose your User Information to any third party, or otherwise allow any third party to access or use your User Information, without our prior written consent.

Privacy of Others

In the event that User provides the personal data of other person to the Company, User warrants that User have already informed that person about the Company’s Services and the associated data processing via the relevant Privacy Policies prior to the submission of those persons' personal data to the Company. User also warrant that User has obtained their consents to the Company’s Services and the associated data processing as such.

22. CONTACT

If the User has questions about the Master Terms of Service and the Specific Terms and Conditions or problem about use of the LINE MAN Application, please contact the Company at email: support@lmwn.com

23. Amendment

This Master Terms of Service including Specific Terms and Conditions and the Privacy Policy may be amended from time to time. The amendments will be posted on the LINE MAN Application. User will be required to read and agree to such amendment before the User can continue to use the LINE MAN Application to order the Service. The notification of the amendment may be by means of pop-up boxes. After you click "I Agree" button, this constitutes your acceptance of the changes and consent to the amended Master Terms of Service, the Specific Terms and Conditions and/or the Privacy Policy, as the case may be.

24. Severability

If any part of provisions under these Master Terms of Service, the Specific Terms and Conditions and/or the Privacy Policy (as the case may be) is found to be invalid, the remainder of these Master Terms of Service, the Specific Terms and Conditions and/or the Privacy Policy (as the case may be) shall remain in full force and effect.

25. Governing law

25.1 This Master Terms of Service shall be governed and construed by the law of Singapore.

25.2 The courts of Singapore shall have non-exclusive jurisdiction to hear and determine any suit, action or proceeding, and to settle any disputes, which may arise out of or in connection with this Master Terms of Service.